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Upcoming Webinars

Integrated Service Management
A Must-Attend Webinar Series by Pink

Pink Elephant’s special webinar series on Integrated Service Management is your first step towards embracing a unique and forward-thinking movement to IT Service Management (ITSM) – the Integrated Service Management (ISM) approach!

You don’t want to miss it (believe us!). And, why not, you ask?

Good question, and here is the important answer: Are you ready to employ all organizational capabilities to deliver “real” business value to your internal service partners and your organization’s customers? Then be prepared for a new era…the era of “integrated” service management!

Pink leads the way with this pioneering ISM approach that offers clear direction on how to improve the end-to-end IT value system by combining established best practices from Lean, Agile, DevOps and ITIL® together with organizational change management principles to enable successful business outcomes.

Featuring Troy DuMoulin, world-renowned industry expert with deep ISM experience, the webinar series will enable you to start your ISM journey and help you better understand how to leverage innovative practices that bring higher value to your organization. You already have many of the tools and practices in place, you just need the right approach – Integrated Service Management!


Troy DuMoulin – Pink Elephant

ISM Webinar Part 2: Combining Frameworks To Enable Real Business Value
Troy DuMoulin, VP, Research & Development, Pink Elephant

Agile is not just about Software Development anymore! As organizations seek out ways to improve responsiveness, employee engagement and workflow, they are successfully applying Lean and Agile practices across other parts of the business.

In the second part of this webinar series on Integrated Service Management, find out how to use Lean and Agile practices in the most effective way possible to drive process improvement, project management and, in fact, any planned work.

Date: Thursday, January 18, 2018

Time: 12:00pm ET

Format: Webinar

Cost: FREE

Register For This Webinar →

Troy DuMoulin – Pink Elephant

ISM Webinar Part 3: Optimizing Service Delivery Through Cross-Functional Teams
Troy DuMoulin, VP, Research & Development, Pink Elephant

In the final part of our special webinar series, Troy presents new perspectives on the use of cross-functional teams to increase velocity while reducing errors and downtime, even in an environment with immature processes.

Value is created by process, but process is impacted by and highly dependent on leadership styles and team structures. Hear key insights on:

  • Leadership models that enable teaming
  • Self-Managing vs. Self-Governing teams
  • Teaming approaches that create a culture of accountability for results & CSI
  • How ITIL processes change when using Lean, Agile and DevOps teams

After tuning in to all 3 parts of this special webinar series, you will walk away with a whole new outlook on IT Service Management and the desire to be among the foremost to address “integration” in the IT industry.

Date: Thursday, January 25, 2018

Time: 12:00pm ET

Format: Webinar

Cost: FREE

Register For This Webinar →

Past Webinars

Integrated Service Management Webinar Part 1: Putting the Puzzle Together
Troy DuMoulin VP, Research & Development

Duration: 53:45 minutes


Top 5 Skills for "Lean" Leaders
Gary Case, Principle Consultant

Duration: 26:45 minutes


The 15 Essential DevOps Practices – Get Real!
George Spalding, Executive Vice President

Duration: 31:05 minutes


Providing Increased Value to the Business Through Agile, Lean & DevOps
Troy DuMoulin VP, Research & Development

Duration: 44:46 minutes


The 7 Habits of Highly Effective People & Leaders – Through a Lean Lens
Troy DuMoulin VP, Research & Development

The 7 Habits offers important insights and patterns for how to develop oneself and others as a person and leader.

Duration: 25:52 minutes


Mastering the Human Response to Change: From Denial to New Beginings
Isabel Feher-Watters, Pink Elephant, Director of Leadership, Talent & Organizational Development

With the effort and expense put into change initiatives, failure is not an option. Organizations that manage the people side of change and have a defined plan have a higher success rate. Explore practices that enable successful implementations, break down barriers and build momentum.

Duration: 28:18 minutes


Methodology, Technology or Ideology - What Is DevOps Anyways?
George Spalding, Executive Vice President

George will highlight that DevOps is not a development methodology or technology, rather an ideology; a way to facilitate organizational prosperity and growth while increasing each individual employee's engagement.

Duration: 30:10 minutes


The Dragon's Den of ITSM!
David Ratcliffe, President

Duration: 32:59 minutes


Understanding the Relationship Between Agile, LEAN & DevOps
Troy DuMoulin VP, Research & Development

Duration: 55:03 minutes


Effectively Using Lean to Streamline Processes
George Spalding, Executive Vice President

Duration: 52:52 minutes


The Yellow Brick Road & The Effective Organizational Change Manager
Robin Hysick, Management Consultant

Duration: 54:41 minutes


Adopt Adapt Apply!
David Ratcliffe, President

Duration: 01:01:20 minutes


DevOps Myths, Misconceptions & Certifications!
George Spalding, Executive Vice President

Duration: 44:20 minutes

For more past webinars, visit our YouTube Channel.

Check back on a regular basis for more dates and subjects. Or, sign up for email notifications and stay up-to-date with all that’s new at Pink, including events, course additions, special offers, and more!

If you have any questions, please contact our Customer Service Center at 1-888-273-PINK or info@pinkelephant.com.