Upcoming Webinars

ITIL 4 Breaking News!

David Ratcliffe – Pink Elephant
David Ratcliffe

Pink Elephant

Date: Thursday, October 18, 2018
Time: 9:00AM PT | 12:00 PM ET

We know that you’re all very excited to know more about ITIL 4; what’s new, and when it will be released. We know it all BUT we’re sworn to secrecy over many details, however there are already quite a lot of information we can reveal – and we will! All during this special webinar.

Join David for his ITIL 4 overview as he discusses what was revealed at the recent itSMF USA industry event - FUSION18. Not only will you learn the official word from AXELOS themselves, but also what respected industry professionals have to say about the future direction of IT Service Management.

This is a not-to-be-missed webinar with:

  • David’s explanation of how ITIL 4 differs from ITIL v3
  • Lively video interviews with ITSM experts hosted by David from the FUSION18 floor
  • Overview of the new ITIL 4 Certification plan and how you can transition from ITIL v3
  • How YOU can be amongst the first ITSM professionals to get ITIL 4 certified!

Getting to “ESM” from “ITSM” Without Removing “IT”

CA Technologies – Pink Elephant
George Spalding with Allen Houpt

Pink Elephant | CA Technologies

Date: Wednesday, October 10, 2018
Time: 10:00AM PT | 1:00 PM ET

Most traditional uses of IT Service Management (ITSM) technologies have focused on providing an IT service desk to manage and resolve IT issues and service requests. But over the past decade organizations are getting more value out of their existing ITSM solutions by using them in non-IT applications. They are used to support requests and issues for Human Resources, Facilities, Audio Visual and many other internal departments. Externally they are used as customer-facing applications in retail, lodging, human service and almost any other industry.

In this session, George Spalding, Executive VP at Pink Elephant, presents some of the numbers behind this trend, examples of creative non-IT uses of ITSM, the value organizations are receiving from this and where it all may be headed. Learn how your organization can maybe get greater value for your ITSM tool!

See How To Scale Agile Across The Enterprise

ServiceNow – Pink Elephant
Troy DuMoulin with Thom Gray

Pink Elephant | ServiceNow

Date: Wednesday, October 24, 2018
Time: 8:00AM PT | 11:00 AM ET

Scaling agile across the enterprise requires an agile mindset of the people, process, and technology from strategy all the way down to developers. Learn how to empower your most valuable assets–your people–with the right skills, structure, technology, and culture to succeed in the new world of work. Agile principles teach us that team level product backlogs should be groomed and prioritized based on high value work. However, most organizations struggle with how to link strategic planning processes with team-based prioritization, unplanned work, and limited resource capacity.

Join Troy DuMoulin, VP of R&D at Pink Elephant, and Thom Gray, Senior Staff Product Manager at ServiceNow, as they discuss how to close the gap between enterprise strategy and team-based backlogs using integrated planning processes, key stakeholder roles, and visual management tools.

Wringing More Value Out of Your ITSM Tool

CA Technologies – Pink Elephant
George Spalding with Allen Houpt

Pink Elephant | CA Technologies

Date: Thursday, November 1, 2018
Time: 10:00AM PT | 1:00 PM ET

IT Service Management (ITSM) has a long history of vendors, features, best practices, industry analysts, etc. Likewise, it has a long history in most organizations. But why is it that so few organization have achieved a high level of maturity in ITSM? Why are there so few organizations where ITSM is viewed by executive management, or the business in general, as a mission-critical component to overall business success?

In this session, George Spalding, Executive VP at Pink Elephant, explores some of the key ITSM capabilities organizations love to talk about, that can drive maturity and business value, but so few in reality have effectively implemented. Some, like the CMDB, mobility and self-service, have been around for a decade or more, while others like artificial intelligence, machine learning, natural language processing and big data are relatively new. Listen in and learn how to better embrace these capabilities to drive greater ITSM success, maturity and business value.