What It Really Takes to Establish and Manage a Highly Effective Problem Management Process

Jennifer Wels

Senior IT Management Consultant
Pink Elephant

This one-hour webinar includes content taken from Pink Elephant’s highly-rated certification course, integratedITSM Essentials, which is part of PDC’s integratedITSM designation scheme. Becoming increasingly popular as an alternative to ITIL® 4, the guidance offered is highly practical and based on Pink Elephant’s 40+ years of IT service management expertise – more than any other organization.

The agenda includes:

What ‘IT service management’ really is and how it enables business value
A review of what a 'process' is and its components
A look at what 'process management’ means, including the nine building blocks for effectively establishing and managing processes: 1) Purpose/objectives; 2) Policies; 3) Terms and definitions; 4) Input/outputs; 5) Activities/throughputs; 6) Roles and responsibilities; 7) KPIs; 8) Process/capability integration; 9) Technology
A practical walk-through of problem management and how to specifically apply all of the nine building blocks above

Attend this highly educational and practical webinar to gain insight into the certification course and learn from the world’s foremost IT service management experts.

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