integratedITSM Essentials

"I have found more value in the integratedITSM vs ITIL. I can take what I learn and implement it quickly within the organization. No theories – just facts and info on how to improve things. We just completed the 9 block process documents for all our ITSM practice areas and hope to promote it outside of the SMO for consistency on processes within IT as a whole.”

LOOKING FOR A PRACTICAL ALTERNATIVE TO ITIL?

integratedITSM Essentials is designed for IT professionals who want more than theory. It delivers real-world, actionable guidance that can be applied immediately.

Unlike ITIL®, which focuses on frameworks and concepts, integratedITSM emphasizes execution, integration, and measurable business outcomes.

COURSE OVERVIEW

Are you looking for an alternative to ITIL? This is it!

While ITIL provides a high-level framework for IT service management, many organizations struggle with how to apply it in practice. integratedITSM Essentials bridges that gap by focusing on real-world implementation, not just theory.

This course gets down to the “nitty gritty” of IT service management with the addition of describing how IT connects to broader business outcomes within an integratedITSM approach. Using Pink’s extensive 40 years of history with IT best practices, the course content includes a real-life and very practical view of the important elements your IT organization needs to consider, define, manage, and deliver to achieve effective and meaningful IT services. 

This three-day certification course equips IT professionals with essential knowledge to understand how integratedITSM forms a critical part of a holistic, integrated approach to IT service management as a quality system. The course focuses on two key areas:

1. The importance of adopting an integrated IT service management approach with enabling functions and processes.
2. The resources required to support day-to-day operations and underpin nine essential IT service management processes.

Pink Elephant consultants are proud to be among the industry’s experts who were asked to contribute to the certification content.

This content-rich course includes practical discussions and exercises based on real-world IT service management scenarios. Attendees gain actionable insights and improvement opportunities that can be applied immediately within their organization – something many ITIL-based approaches do not fully address.

integratedITSM vs ITIL: A PRACTICAL COMPARISON

Many IT professionals begin with ITIL, but often find it difficult to translate theory into real-world execution. integratedITSM takes a more practical, implementation-focused approach to IT service management.

While ITIL provides a useful foundation, many organizations need more detailed, actionable guidance to make IT service management work in practice. integratedITSM fills that gap by connecting processes, enabling practices, and business objectives into a cohesive, execution-focused approach. This makes integratedITSM a strong alternative to ITIL for organizations looking to move from theory to execution.

If you’re looking for a more practical, business-aligned way to manage IT services, integratedITSM provides a clear path forward.

THE integratedITSM DESIGNATION SCHEME

This certification course is part of Professional Designations’ designation scheme for integratedITSM and is required to achieve the following designations:

• integratedITSM Champion
• integratedITSM Professional
• Organizational Change Management Architect
• IT Business Relationship Management Architect
• Value Stream Mapping Architect
• IT Performance & Improvement Management Architect

Click on the graphic below to enlarge.

LEARNING OBJECTIVES

Upon their successful completion of the course, attendees will understand:

• A big picture view of the integratedITSM System and the concept of ‘systems thinking’
• How integratedITSM enables business value
• Business process management (BPM) and its significance to IT service management
• The meaning of ‘process management’ and the components of inputs, throughputs/activities, outputs, and metrics, as well as key integrations
• A real-world view of the 9 building blocks of every process and how to apply them to each of these specific processes: business relationship management, service level management, IT asset management, configuration management, incident management, problem management, request management, change management, and release and deployment management.

FREE BOOK INCLUDED!

You’ll receive Executing integratedITSM – one of the five volumes in the integratedITSM Body of Knowledge – to support your learning in the integratedITSM Essentials certification course and its practical application.

This book provides practical guidance for implementing and managing 14 ITSM processes day-to-day, including workflows, activities, dependencies, and real-world considerations for effective execution. This detailed guidance is the very best in the industry and not found anywhere else!

WHO SHOULD ATTEND?

This certification course is suitable for anyone working in IT or in roles that interact with IT.

PREREQUISITES

There are no prerequisites for this certification course.

EXAM & CERTIFICATION

The exam is offered through Professional Designations Corp. (PDC) and, to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Pink Elephant.

• Duration: 60 minutes
• Questions: 40 multiple-choice questions; closed book
• Pass Mark: 65% (26 questions correct out of 40 questions)
• Supervised: Yes
• Format: Online

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use.