integratedITSM Body of Knowledge
The ‘Real Thing’ – A Practical System for Designing, Integrating, and Successfully Running ITSM
Welcome to our dedicated page showcasing the five progressive e-books that comprise Professional Designations Corp. (PDC)’s integratedITSM Body of Knowledge (BoK).
These works include major contributions by Pink Elephant’s world-renowned IT service management experts, including Troy DuMoulin, Robin Hysick, Matthew Bowles, Charlie Miles, George Spalding, and Jennifer Wels. With many decades of experience, these industry veterans and esteemed consultants are recognized as leading voices in ITSM, having assisted countless CIOs and their teams through numerous successful transformational IT service management initiatives. Their perspectives are based on the real thing – real-world experience and not just theories.
At the bottom of this page, you will find an option to purchase these books as a bundle. Pink Elephant is proud to serve as an authorized reseller for these invaluable resources.
For more than 40 years, Pink Elephant has built the most comprehensive portfolio of services and tools in the IT service management arena. Our pioneering spirit and offerings stand out in the industry for their depth, innovation, and real-world applicability, helping ITSM professionals harness best practices to drive organizational success.
We take pride in our contribution to PDC’s BoK, particularly through the Executing integratedITSM book, deemed essential reading for any ITSM practitioner. This landmark publication provides a practical, realistic perspective on leading and applying best practices from the integratedITSM certification and designation scheme. It has been called “the real thing” and “a goldmine” by those who seek a ground-level, as opposed to a mile-high, understanding of how to achieve success in integrated ITSM.
The five e-books offer a comprehensive and structured collection of concepts, terms, and practical guidance essential for a truly integrated approach to IT service management. Unlike any other framework in the industry, these resources present clear, practical, and easily understandable approaches, recognized as much more accessible than alternatives like ITIL®.
Each book serves as a vital blueprint for education, certification, and career development, detailing the knowledge and skills necessary for success in ITSM. They also provide valuable preparation for corresponding certification exams.
Click here to read, integratedITSM or ITIL? The Important Differences to Consider.
Option 1: Get the Books for Free
PDC, the examination institute overseeing the ten certification courses and six designations in the integratedITSM scheme, offers each of the five books for free when an exam is ordered through one of its training partners – Pink Elephant included. Each book corresponds to a specific certification course, and a link to download the book will be provided via email to the exam student from PDC. For more information, contact us at [email protected].
Here is a chart detailing which books are offered for free with each certification course. You may click on the course name for detailed course descriptions.
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Book Title |
Certification Course |
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Executing integratedITSM |
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The integratedITSM System |
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Enabling integratedITSM |
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Leading integratedITSM |
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Improving integratedITSM |
Option 2: Purchase the Books
Explore our bundle offering:
Executing integratedITSM offers extensive details on the 14 ITSM processes included in The integratedITSM System, delivering nearly 400 pages of practical guidance on applying the nine building blocks of success for each ITSM process.
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The integratedITSM System explains why systems thinking is key to success and provides a practical, easy-to-understand roadmap for aligning IT with business goals through three levels of integration – between ITSM processes, enabling practices, and the broader business strategy.
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Enabling integratedITSM gives guidance on how to apply specific key enablers necessary for the success of fully integrated IT service management.
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Leading integratedITSM equips IT leaders with the strategies and know-how to successfully lead ITSM initiatives and achieve greater outcomes and business value.
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Improving integratedITSM serves as a roadmap for measuring and improving IT performance for increased business value, offering various methods for tracking key IT contributions.
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When you purchase the book bundle, access to them will be gained through a special PinkATLAS subscription.
With access, you will discover that PinkATLAS is much more than these 5 books – it is an extensive online depository of close to 300 items containing e-books, how-to checklists, process design tools and maps, process assessments for 26 ITSM processes, dozens of educational webinars, and many more invaluable tools to help you with the development and execution of improvement plans. Click here to read more about PinkATLAS and how to purchase full access to all items.