Webinar: How to Enable integratedITSM

IT organizations today face mounting pressure to deliver measurable business value while navigating constant disruption. Pink Elephant’s integratedITSM System offers a modern, proven approach that aligns IT with business goals to drive real outcomes.

Many IT teams believe their IT management capabilities and processes are ‘integrated,' but often fall short. In this webinar, Troy DuMoulin will explain how to truly enable integration by exploring three critical levels of integration every IT organization should consider to maximize business value. He will profile the management system that is taken from Pink’s certification course, Enabling integratedITSM with DevOps, Agile & Lean.

Troy’s presentation includes an overview of the system's major concepts and components including:

• Understanding the three levels of the integrated systems approach and how they support business goals
• What ‘enablers’ are and what their significance is
• Business value and what this really means
• The voice of the customer – what it means and how/why to use this as your guiding light in supporting demand capture
• The roles of IT service management, Lean, DevOps, and other concepts in The integratedITSM System
• The concepts of demand, plan, build, and run

Don’t miss this eye-opening webinar to understand the next steps you can take to fully implement an integrated approach to IT service management.

Troy is a highly celebrated industry authority and is considered by many to be one of the world’s top ITSM and Lean experts. Take advantage of his 30+ years of vast knowledge and real-world consulting experience to understand what it really means to take a fully ‘integrated’ IT service management approach.