IT/Business Alignment In Action: The Grab@Pizza Simulation


What does IT business alignment really mean? You actually bring it to life during this highly interactive and very educational 2 day business simulation that combines the power of experiential learning with a practical discussion on how to apply IT Service Management (ITSM) best practices.

In a simulated environment, supported by Pink Elephant trainers, participating teams learn to apply ITIL® and ITSM concepts to real business situations. While adopting a company role with specific task, responsibilities and authority, participants learn to work as a team to produce tangible results within the challenging and realistic simulated business environment.

Here is the scenario:

Your team runs the IT department of Grab@Pizza, one of the world’s largest pizza companies and your task is to support the business with excellent IT products and services. The market is highly competitive which forces your business to design new products, develop powerful marketing and sales initiatives and develop a high level of operating excellence with a fast, low cost, and high quality and delivery process. IT plays an important role in enabling the business to achieve its strategic aims. Your challenge is to align yourself with business demands and organize your IT capabilities in such a way that the business can achieve its targets for lowering operations costs, increasing revenue and market share, and increasing customer satisfaction and loyalty.


  • Deliver agreed IT Services with limited resources, in terms of budget and people
  • Minimize IT costs by optimizing ITSM people, processes and supporting technology
  • Use Suppliers effectively
  • Prioritize IT investments and workload, in terms of Maintenance & Support and Innovation & Development
  • Translate Business Requirements into the required IT Services
  • Plan application development activities, prioritizing the projects/changes planned on the Change Calendar
  • Minimize potential business risks to continuity caused by poor availability, capacity and security of the IT services
  • Realize and demonstrate business value


  • IT Business/Account Managers
  • IT Directors and Managers
  • ITSM Process Owners/Managers
  • ITSM Service Level Managers
  • ITSM Quality/Service Managers
  • Senior IT Analysts


There are no prerequisites for attending this workshop.


  • There is no exam
  • You will attain 12 professional development units (PDUs) for Project Managers


To bring us onsite to your location to present this simulation, contact us at or 1-888-273-PINK.


Bring us onsite to present any ITIL course, and purchase this two-day business simulation at the same time, save 10% off the simulation. Contact us at or 1-888-273-PINK.