Date: Wednesday, November 29, 2023
Time: 12:00pm New York | 5:00pm London

IT performance and improvement management are essential processes for demonstrating the business value of IT. However, many IT organizations struggle with defining and implementing a consistent and effective approach that aligns with business goals and objectives.

In this webinar, you will learn from Matthew, one of the world’s most senior and experienced ITSM experts with nearly 30 years of experience, how to apply some of the common methods and tools for IT performance and improvement management in your organization. Matthew will also show you how to link these processes to the business value proposition and communicate the benefits of IT to your stakeholders.

This overview is taken from content that is part of new Pink Elephant’s certification course, IT Performance & Improvement Management™, and is part of PDC’s designation scheme. Click here to look at the designation scheme and its many certification courses.

Date: Wednesday, November 6, 2023
Time: 12:00pm New York | 5:00pm London

In this webinar, Troy will profile the systems approach to Integrated IT Business Management used in Pink Elephant’s certification courses including, Integrated IT Service Management™ Essentials. Key points of this session will highlight:

• The 3 levels of integration (Process, Enablers, and Business)
• The critical role of key enablers such as Agile, Lean, DevOps, and Organizational Change Management
• Business process management
• Key ITSM execution processes
• The concepts of demand, plan, build, and run
• Voice of the customer analysis and how it relates to building a shared model for prioritizing work

Troy stands as an innovative force in IT service management, boasting a rich history in executive IT management training and consulting spanning close to three decades. Widely hailed as a global authority on IT service management, Troy is recognized as one of the foremost experts in the field. Don’t miss this eye-opening webinar to understand the next steps you need to take to more fully understand and then implement an integrated approach to IT service management.