It’s not only about knowing where to start, it’s also about proving how far you have come!
While comprehensive and deep assessments have an important role to play in transformation projects, there are times when a lighter approach to establishing a baseline or as a follow up assessment is more appropriate.
The PinkBASELINE assessment provides a workshop-based fast track approach to conducting a consultant-led ITSM process assessment in six business days. The primary objective is to assess up to three processes against a set of capability criteria and critical success factors that ensure the process goals are achieved in a consistent and beneficial manner. Unlike a detailed process maturity assessment based on the CMMi maturity scale such as the Pink Elephant PinkSCAN™ service, PinkBASELINE is primarily focused on assessing the current state against key process elements critical to business value. The PinkBASELINE assessment approach is specifically relevant for a single site assessment with a narrow scope of processes, answering questions like:
- How do the current practices relate to ITSM best practices?
- Are there measures that enable continual service improvement?
- Are there adequate governance roles to manage and improve the process?
- Is there a consistent approach to the process across groups?
- Is the documentation at an appropriate level to enable consistent delivery?
- Are the tools being used in ways that truly enable the process?
A PinkBASELINE assessment will enable an organization to establish a gap and baseline assessment against best practices and rapidly identify a series of tangible improvement actions.
The PinkBASELINE assessment approach and timing follows five key milestones:
- Milestone #1: Scope and Orientation. A few days before the discovery interviews and workshops we need to confirm objectives, scope, stakeholders, and participants for the assessment interviews and workshops. This meeting should confirm the three processes to be assessed as well as provide direction for the customer organization about planning tasks related to scheduling and follow up actions required prior to the onsite assessment activities.
- Milestone #2: Discovery and Interview Workshops. To include:
- Kick off session with project participants to explain the purpose, scope, and context of the engagement.
- An ITSM overview for project participants.
- An interview with the project sponsor to identify and document future goals and directions, process governance and continual service improvement commitment.
- Interviews and workshops with key process stakeholders (people who perform the process activities or are impacted by them) to understand the current practices related to the process being assessed.
- Identification of gaps, findings, and recommended areas for improvement.
- Milestone #3: Preparation of Conclusions and Recommendations. One day preparation of short- and long-term recommendations in the form of an Executive Power Point Summary.
- Milestone #4: Presentation of Conclusions. Assessment findings and initial recommendations in the format of an Executive PowerPoint.
- Milestone #5: Roadmap Planning. Discussions related to the recommendations and priorities for the three in scope processes.
PinkBASELINE Deliverables:
- ITSM Overview for assessment participants focused on the three in-scope processes.
- ITSM Process/Capability Criteria for the three in-scope processes.
- Presentation of results in an Executive PowerPoint report including observations and recommendations by process for improvement.
- Facilitated roadmap discussion focusing on quick wins and mid- to long-term improvement actions related to the three in scope processes.
Comprehensive Process Assessment (PinkSCAN)
PinkBASELINE Deliverables:
- ITIL Overview for assessment participants focused on the 3 processes being assessed
- ITIL Process/Capability Criteria for the 3 processes
- Presentation of results in an Executive PowerPoint report including observations and recommendations by process for improvement
- Facilitated Roadmap discussion focusing on quick wins and mid- to long-term improvement actions related to the three in scope processes
When Is a PinkBASELINE The Right Approach?
- The ITSM PinkBASELINE is ideally suited to an organization that wishes to quickly get an accurate but high level understanding of their current capability of practice for up to three ITSM processes for a single site.
- As a check-up or follow-up assessment to a full PinkSCAN Maturity Assessment to judge progress made against specific process areas./li>
- For an organization very early in their IT service management journey with little to no formal practices in place.
PinkBASELINE Characteristics:
- Six business days
- Assess one to three processes
- Single assessment site
- Executive PowerPoint Gap/Baseline Report
- Roadmap and next steps discussion
To learn more about PinkBASELINE or to find out if it is right for your organization, call 1-888-273-PINK.