The Integrated Service Management Experience: MarsLander®

OVERVIEW

Integrated Service Management – How do key best practices and methodologies accelerate productivity and drive business value?

Discover how your team interacts and works together while responding to rapidly-changing circumstances in this exciting and experiential simulated environment. As the Integrated Service Management Experience: MarsLander scenario progresses, participants will learn how to use Integrated Service Management – proven ITSM capabilities and Lean, Agile and DevOps practices – to produce tangible results and achieve all mission goals.

This interactive training workshop provides a safe environment where your team can experiment and explore new ways of working together to quickly respond to new business requests and deliver fast, reliable, safe and error-free solutions. They will accomplish this by changing their respective mindsets, learning to see the customer as their primary focus and implementing continual learning and improvement.

The mission: Launch a rocket with the MarsLander on board, land on Mars and collect valuable data for universities and research centers. The mission director who manages the mission center leads a team consisting of flight operation, navigation and communication experts. These specialists manage the flight plan of the mission in accordance with the mission goals as well as contractual agreements with the customers and suppliers. Each member of your team will adopt a role with specific tasks, responsibilities and authority.

LEARNING OUTCOMES

Participants will learn how to transform your current IT organization into a more Agile and Lean one capable of delivering business value more quickly, efficiently and effectively. The following aspects will be experienced and discussed:

  • How to increase speed and quality
  • Key elements of the Lean philosophy, including how to standardize work practices
  • The principles and concepts of Agile service management, including the ‘agile way of thinking’
  • Creating high-performing Agile and Lean service teams
  • The benefits of cross-functional teams
  • How to bring development and operations closer together to form DevOps
  • Continuously improving services
  • Integrating vendors into services
  • Developing into a flexible service organization that responds rapidly to changing demands
  • Becoming more customer focused and develop ‘customer thinking’ in teams
  • Effectively manage workloads (end-to-end) and how to reduce unplanned work

WHO SHOULD ATTEND?

This is a great team-building experience. The one-day workshop is designed for IT practitioners at any and all levels in Software Development, Operations and IT Service Management. The Integrated Service Management Experience: MarsLander interactive training workshop is especially beneficial for IT organizations that want to bring more value to their business.

LOGISTICS

12-14 confirmed participants are required to run this workshop.

PREREQUISITES

There are no prerequisites for attending this interactive training workshop.

CREDITS

You will attain 9 professional development units (PDUs) for Project Managers.

FEES

To bring us onsite to your location to present this interactive training workshop, contact us at info@pinkelephant.com or 1-888-273-PINK.

SPECIAL BUNDLE OFFER

Bring us onsite to present the Integrated Service Management Overview™ or Integrated Service Management Essentials™ certification course, followed by The Integrated Service Management Experience interactive training workshop, and receive a 10% discount off the total. Contact us at info@pinkelephant.com or 1-888-273-PINK.

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