IT/Business Alignment In Action: Grab@Pizza

OVERVIEW

What does IT business alignment really mean? You actually bring it to life during this highly-interactive and very educational two-day training workshop that combines the power of experiential learning with a practical discussion on how to apply IT Service Management (ITSM) best practices.

In an interactive training workshop environment, supported by Pink Elephant trainers, participating teams learn to apply ITIL® and ITSM concepts to real business situations. While adopting a company role with specific tasks, responsibilities and authority, participants learn to work as a team to produce tangible results within the challenging and realistic simulated-business environment.

Here is the scenario:

Your team runs the IT department of Grab@Pizza, one of the world’s largest pizza companies and your task is to support the business with excellent IT products and services. The market is highly competitive, which forces your business to design new products, develop powerful marketing and sales initiatives and develop a high level of operating excellence with a fast, low cost and high-quality delivery process. IT plays an important role in enabling the business to achieve its strategic aims. Your challenge is to align yourself with business demands and organize your IT capabilities in such a way that the business can achieve its targets for lowering operations costs, increasing revenue and market share, and increasing customer satisfaction and loyalty.

LEARNING OUTCOMES

  • Deliver agreed IT Services with limited resources, in terms of budget and people
  • Minimize IT costs by optimizing ITSM people, processes and supporting technology
  • Use Suppliers effectively
  • Prioritize IT investments and workload, in terms of Maintenance & Support and Innovation & Development
  • Translate Business Requirements into the required IT Services
  • Plan application development activities, prioritizing the projects/changes planned on the Change Calendar
  • Minimize potential business risks to continuity caused by poor availability, capacity and security of the IT services
  • Realize and demonstrate business value

WHO SHOULD ATTEND?

  • IT Business/Account Managers
  • IT Directors and Managers
  • ITSM Process Owners/Managers
  • ITSM Service Level Managers
  • ITSM Quality/Service Managers
  • Senior IT Analysts

LOGISTICS

8-15 confirmed participants are required to run this workshop.

PREREQUISITES

There are no prerequisites for attending this workshop.

CREDITS

  • You will attain 12 professional development units (PDUs) for Project Managers

FEES

To bring us onsite to your location to present this simulation, contact us at info@pinkelephant.com  or 1-888-273-PINK.

SPECIAL BUNDLE OFFER

Bring us onsite to present any ITIL course, and purchase this one-day interactive training workshop at the same time and receive a 10% discount off the total. Contact us at info@pinkelephant.com or 1-888-273-PINK.

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