Configuration Management Specialist

/en-CA/Course/Configuration-Management-Specialist

This two-day certification course goes beyond ITSM theory related to service configuration management, and takes a deep dive into the design, deployment, and ma...

The Integrated Service Management Experience: MarsLander®

/en-CA/Course/Integrated-Service-Management-MarsLander

Learn about ITSM during this simulation that involves working within the team responsible for managing a mission to land on Mars and collect valuable data for r...

Integrated Service Management Overview™

/en-CA/Course/Integrated-Service-Management-Overview

This 1-day non-certification course provides an overview of how proven ITSM capabilities and Lean, Agile and DevOps practices can work together to strengthen IT...

IT Performance & Improvement Management Specialist™

/en-CA/Course/IT-Performance-Improvement-Management-Specialist

This two-day certification course equips individuals with the necessary knowledge to assess and improve the performance of IT Service Management (ITSM) processe...

IT Service Management Strategic Roadmap

/en-CA/Course/IT-Service-Management-Strategic-Roadmap

This workshop will provide you with the strategic knowledge you will require to navigate around common pitfalls and establish an ITSM improvement project that d...