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Troy DuMoulin

Vice President, Research and Development,
Pink Elephant

In this webinar, Troy profiles the systems approach to Integrated IT Business Management used in Pink Elephant’s certification courses including, Integrated IT Service Management™ Essentials. Key points of this session will highlight:

  • The 3 levels of integration (Process, Enablers, and Business)
  • The critical role of key enablers such as Agile, Lean, DevOps, and Organizational Change Management
  • Business process management
  • Key ITSM execution processes
  • The concepts of demand, plan, build, and run
  • Voice of the customer analysis and how it relates to building a shared model for prioritizing work

Troy stands as an innovative force in IT service management, boasting a rich history in executive IT management training and consulting spanning close to three decades. Widely hailed as a global authority on IT service management, Troy is recognized as one of the foremost experts in the field. Don’t miss this eye-opening webinar to understand the next steps you need to take to more fully understand and then implement an integrated approach to IT service management.