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In this webinar, Troy profiles the systems approach to Integrated IT Business Management used in Pink Elephant’s certification courses including, Integrated IT Service Management™ Essentials. Key points of this session will highlight:

• The 3 levels of integration (Process, Enablers, and Business)
• The critical role of key enablers such as Agile, Lean, DevOps, and Organizational Change Management
• Business process management
• Key ITSM execution processes
• The concepts of demand, plan, build, and run
• Voice of the customer analysis and how it relates to building a shared model for prioritizing work

Troy stands as an innovative force in IT service management, boasting a rich history in executive IT management training and consulting spanning close to three decades. Widely hailed as a global authority on IT service management, Troy is recognized as one of the foremost experts in the field. Don’t miss this eye-opening webinar to understand the next steps you need to take to more fully understand and then implement an integrated approach to IT service management.