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Implementing IT Service Management Boot Camp

COURSE OVERVIEW

This exclusive boot camp style workshop is the only one in the industry that addresses all the important elements required to successfully implement IT Service Management (ITSM) or any process improvement program. At Pink Elephant, our decades of experience have taught us that to be successful, ITSM projects must address the integration of specific tasks related to People, Processes, Products and Partners. 

The course structure will follow the ITIL® v3 Planning To Implement Service Management book and Pink Elephant’s proven ITSM program/project implementation methodology using the structure:

  • What Is The Vision?
  • Where Are We Now?
  • Where Do We Want To Be?
  • How Do We Get There?
  • Did We Get There?
  • How Do We Keep The Momentum Going?

LEARNING OUTCOMES

In this workshop you will receive the critical knowledge needed to successfully set up your ITSM program and project, establish process governance, build your tool strategy and define your deployment plans to achieve meaningful results. You’ll learn:

  • How to establish a meaningful and executable vision
  • How to assess your current state and build a business case
  • How to build an ITSM process roadmap
  • How to establish an effective project team
  • How to establish ongoing process governance
  • How to establish and achieve a Continual Service Improvement (CSI) strategy
  • How to successfully integrate process design and tool configuration tasks
  • Critical Success Factors for process automation
  • Key considerations for establishing a practical communication and training plan
  • Practical tips for how to gain agreement and buy-in for your new processes

WHO SHOULD ATTEND?

Individuals in an organization who have been given the responsibility to set up and run an ITSM or any other process improvement initiative

  • IT Support Managers/Directors
  • ITIL Program/Project Managers/Directors
  • Process Managers & Process Owners
  • Any member of a process design or implementation team

PREREQUISITES

There are no mandatory prerequisites for this boot camp workshop. This is an advanced ITSM implementation workshop which requires familiarity with ITIL or a related ITSM framework. Conducted as a boot camp style workshop, the learning will be highly focused and intense. You will participate through classroom and homework exercises which will provide you and your organization with a good start toward your ITSM implementation goals.


EXAM, CERTIFICATION & AWARDS

  • There is no exam for this course
  • You will attain 18.5 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

VIRTUAL COURSES

Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.

IN-HOUSE TRAINING

All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or info@pinkelephant.com.

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 terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Please check back for course dates!