This course is scheduled to retire on December 31, 2021. Read our blog for all the details.
ITIL v3 has been updated with major changes and is now ITIL 4. Read our blog to learn about the key differences between these two frameworks. Click here for the ITIL 4 Foundation Certification Course description.
This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Service Strategy. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.
COURSE OVERVIEW
This comprehensive official ITIL lifecycle certification course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.
LEARNING OUTCOMES
- Understand and apply the following core Service Strategy principles:
- Dynamics and forces impacting IT management
- Defining services and how services can deliver value to the customer market spaces
- The impact of external markets, customer requirements and continual service improvement on the Service Strategy
- Organization structures and provider types supporting an IT Value Network
- Defining and managing the relationship between business and IT services and the demand for those services
- Defining customer value creation
- Defining and managing IT financial measures for success
- The strategic benefits of service based costing and recovery
- Conducting strategic assessments and dealing with market uncertainty
- A practical approach to creating a Service Management strategy
- Review of Service Strategy processes, and their associated roles, responsibilities, challenges,
risks and critical success factors, including:
- Strategy Management for IT Services
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Relationship Management
- Driving strategy through the Service Lifecycle
- How to measure Service Strategy and create return on investment
WHO SHOULD ATTEND?
CIOs, CTOs, managers, supervisory staff, team leaders, planners, IT consultants, IT audit managers, and any IT professional involved in the management of service strategy.
PREREQUISITES
To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundation course) .
EXAM & CERTIFICATION
- This course prepares you for the examination leading to the ITIL Intermediate Certificate: Service Strategy. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.
- You must attain a mark of 70% to pass the exam and gain three credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system.
- After completion of this course, you may apply for self-directed learning PDUs through PMI. Certificate of attendance is available upon request.
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE
If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.
| Training Method | Description | Purchase Options |
|---|---|---|
| Self-Paced Online (SPO) | Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for three months. | If you are an individual:
|
| Virtual, Live Team Training | On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. |
If you are an individual:
|
| Onsite, Live Team Training | On dates convenient to you; exclusively for your team live, and at your location with our expert instructor. |
If you are an individual:
|
ITIL 4 CERTIFICATION COURSES
- ITIL v3 courses are only available until all ITIL 4 courses are introduced. Click here for a list of available ITIL 4 courses
- If you are an ITIL Expert you qualify for the ITIL 4 Managing Professional Transition course. This is the course that bridges you from ITIL v3 to ITIL 4. Click here for more details.
SHOPPING CART
View terms and conditions related to public courses.
Fees do not include applicable tax, which is payable for all events presented in Canada.
