ITIL® CERTIFICATION PROGRAM
This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.
COURSE OVERVIEW
This course prepares you for the exam leading to the ITIL Intermediate Certificate: Service Strategy. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.
This comprehensive official ITIL lifecycle certification course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.
LEARNING OUTCOMES
- Understand and apply the following core Service Strategy principles:
- Dynamics and forces impacting IT management
- Defining services and how services can deliver value to the customer market spaces
- The impact of external markets, customer requirements and continual service improvement on the Service Strategy
- Organization structures and provider types supporting an IT Value Network
- Defining and managing the relationship between business and IT services and the demand for those services
- Defining customer value creation
- Defining and managing IT financial measures for success
- The strategic benefits of service based costing and recovery
- Conducting strategic assessments and dealing with market uncertainty
- A practical approach to creating a Service Management strategy
- Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
- Strategy Management for IT Services
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Relationship Management
- Driving strategy through the Service Lifecycle
- How to measure Service Strategy and create return on investment
WHO SHOULD ATTEND?
CIOs, CTOs, managers, supervisory staff, team leaders, planners, IT consultants, IT audit managers, and any IT professional involved in the management of service strategy.
PREREQUISITES
Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
EXAM, CERTIFICATION & AWARDS
- This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Strategy. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
- You will attain 3 ITIL credits
- You will attain 25 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.
COURSE READING
Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 21 hours of personal study by reviewing the Service Strategy syllabus and the publication in preparation for the examination. You can purchase the Service Strategy publication in a variety of formats from the following sources:
VIRTUAL COURSES
Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.
SELF-PACED ONLINE TRAINING
Many of our courses are available in a self-paced online learning format – meaning you can learn from your computer anywhere, anytime, at your own pace! Unlike many others, our self-paced courses are a comprehensive, very rich learning experience – almost like being in a classroom! And, they consistently receive rave reviews. Subscriptions are for 6 months from the date your account is activated.
IN-HOUSE TRAINING
All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or info@pinkelephant.com.
View terms and conditions related to public courses.
Fees do not include applicable tax, which is payable for all events presented in Canada.
