This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Service Strategy. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.
COURSE OVERVIEW
This comprehensive official ITIL lifecycle certification course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.
LEARNING OUTCOMES
- Understand and apply the following core Service Strategy principles:
- Dynamics and forces impacting IT management
- Defining services and how services can deliver value to the customer market spaces
- The impact of external markets, customer requirements and continual service improvement on the Service Strategy
- Organization structures and provider types supporting an IT Value Network
- Defining and managing the relationship between business and IT services and the demand for those services
- Defining customer value creation
- Defining and managing IT financial measures for success
- The strategic benefits of service based costing and recovery
- Conducting strategic assessments and dealing with market uncertainty
- A practical approach to creating a Service Management strategy
- Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
- Strategy Management for IT Services
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Relationship Management
- Driving strategy through the Service Lifecycle
- How to measure Service Strategy and create return on investment
WHO SHOULD ATTEND?
CIOs, CTOs, managers, supervisory staff, team leaders, planners, IT consultants, IT audit managers, and any IT professional involved in the management of service strategy.
PREREQUISITES
To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .
EXAM & CERTIFICATION
- This course prepares you for the examination leading to the ITIL Intermediate Certificate: Service Strategy. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.
- You must attain a mark of 70% to pass the exam and gain three credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system.
- You will attain 25 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE
- Self-Paced Online:
- Take the course at any time in your web browser at your own pace.
- Public (Open Enrollment):
- Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.
- Web-Based: On specific dates throughout the year; hosted live online with our expert instructor.
- In-House (On-Site):
- Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
- Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.
If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.
SPECIAL OFFERS!
- Get the prerequisite course, ITIL Foundation, FREE when you purchase this course.
- Boost your ITIL learning with the ITIL “Super Seven” Personal Training Pass – complete 7 ITIL courses over the next 2 years and become an “ITIL Expert”!
