This two-day certification course equips individuals with the necessary knowledge to assess and improve the performance of IT Service Management (ITSM) processes within an organization. The certification focuses on key concepts and tools for measuring, analyzing, and improving IT service delivery, including metrics, critical-to-quality attributes, dashboard creation, balanced scorecard, process level improvement, and assessments.
Using Pink’s extensive 40 years of history with IT service management including the multitude of improvement projects that our celebrated consultants have helped our customers with, the course content includes a real-life and very practical view of the important elements your IT organization needs to consider to effectively measure and manage IT’s performance and results.
The course is designed to be practical, with hands-on activities, real-world examples, and discussions that enable candidates to apply what they learn to their daily work.
Participants will learn how to conduct ITSM process assessments, interpret holistic ITSM assessments, and identify integration weaknesses and opportunities for improvement. Upon completion of the certification, candidates will be able to evaluate ITSM processes, identify areas for improvement, and implement solutions to drive continuous improvement and meet business objectives.
INTEGRATED IT BUSINESS MANAGEMENT DESIGNATION SCHEME™
This certification course is part of Professional Designations’ new designation scheme for Integrated IT Business Management™ and is required to achieve the following designations:
- Integrated IT Business Management Champion™
- IT Performance & Improvement Management Architect™
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WHO SHOULD ATTEND?
This certification course is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.
PREREQUISITES
There are no prerequisites for this certification course. It is recommended (but not required) that participants first attend the Integrated IT Service Management Essentials certification course.
EXAM & CERTIFICATION
The exam is offered through Professional Designations and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Pink Elephant.
- Duration: 60 minutes
- Supervised: Yes
- Format: Online and Proctor-led
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use.
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE
If you would like more information on any of the options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right-hand corner of this page.
| Training Method | Description | Purchase Options |
|---|---|---|
| Self-Paced Online (SPO) | Learn at your own pace from your computer, anywhere at any time. Get the FULL course in an e-learning format for 12 months. | If you are an individual:
If you are looking to train your team:
|
| Public, Virtual Web-Based | On specific dates throughout the year; hosted live, online, with our expert instructor. | If you are an individual:
|
| Team Training | On dates convenient to you; exclusively for your team, hosted live online or at your location with our expert instructor. |
Get a quote to train your team – open the Chat window below, or contact info@pinkelephant.com. |
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To purchase the IT Performance & Improvement Management course, select one of the options below:
