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ITIL Service Transition

ITIL® CERTIFICATION PROGRAM

This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

ITIL Scheme

COURSE OVERVIEW

This course prepares you for the exam leading to the ITIL Intermediate Certificate: Service Transition. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

This class will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.

Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective program and project management. This makes it possible, at every stage through Service Transition to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition. Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.

LEARNING OUTCOMES

  • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including: 
    • Transition Planning and Support
    • Knowledge Management
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
  • Interaction of Service Transition processes with other Service Lifecycle processes 
  • Managing communication and commitment
  • Managing organizational and stakeholder change
  • Technology and implementation considerations for Service Transition

WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

PREREQUISITES

Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

EXAM, CERTIFICATION & AWARDS

  • This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Transition. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
  • You will attain 3 ITIL credits
  • You will attain 25 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

COURSE READING

Due to the in-depth nature of this hands-on course, it is highly recommended that students complete at least 21 hours of personal study by reviewing the Service Transition syllabus and the publication in preparation for the examination. You can purchase the Service Transition publication in a variety of formats from the following sources:

VIRTUAL COURSES

Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.

SELF-PACED ONLINE TRAINING

Many of our courses are available in a self-paced online learning format – meaning you can learn from your computer anywhere, anytime, at your own pace! Unlike many others, our self-paced courses are a comprehensive, very rich learning experience – almost like being in a classroom! And, they consistently receive rave reviews. Subscriptions are for 6 months from the date your account is activated.

IN-HOUSE TRAINING

All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or info@pinkelephant.com.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Dates for ITIL Service Transition
When
Where
How
Course Fee
Anytime
Anywhere
Self-Paced
USD 679.00
Jan 16-19, 2018
Web-Based
Virtual Course
USD 2,195.00
May 29-01, 2018
Web-Based
Virtual Course
USD 2,195.00