Charlie Miles
Principal IT Management Consultant,
Pink Elephant
George Spalding
VP & Executive Consultant,
Pink Elephant
During this very informative one-hour webinar, two of the industry’s leading ITSM tool experts (with a total IT experience of 80 years between them!) will highlight several important trends and updates in the area of ITSM tools. George and Charlie’s webinar agenda includes a review of the new IIBM (Integrated IT Business Management™) approach, and they will also highlight where tools fit in as an ‘enabler’. Tools are an essential part of successful ITSM; they began as simple logging tools and progressed through to today’s very sophisticated knowledge and escalation management applications.
It is hard not to acknowledge the accuracy of this statement. Many of the best practices we discuss as critical to IT service management rely on the ability of an IT service organization to describe its value proposition related to the products and services it provides to its customers.
George and Charlie will also address the following questions:
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