Webinar: STOP! Don’t Commit To A New ITSM Tool Until After This Webinar!

During this very informative one-hour webinar, two of the industry’s leading ITSM tool experts (with a total IT experience of 80 years between them!) will highlight several important trends and updates in the area of ITSM tools. George and Charlie’s webinar agenda includes a review of the new IIBM (Integrated IT Business Management™) approach, and they will also highlight where tools fit in as an ‘enabler’. Tools are an essential part of successful ITSM; they began as simple logging tools and progressed through to today’s very sophisticated knowledge and escalation management applications.

George and Charlie will also address the following questions:

• How do you evaluate your current toolset and compare it to other options?
• PinkVERIFY is a FREE service to the ITSM practitioner community; how does it work? And, which tools/vendors are on the list as PinkVERIFY certified?
• Will you get ITSM best practice processes “out-of-the-box” if you implement an ITSM-compatible tool?
• If I’m a tool vendor, how do I get my product on the PinkVERIFY certified list? And, do the requirements change over time?
• There’s a lot of talk of AI these days; is it all hype when it comes to ITSM applications?
• Should you review and improve your processes first, then implement a new tool, or vice versa?
• Typically, how much configuration will be needed?