BMC Software Becomes the First Vendor Awarded Pink Elephant’s PinkVERIFY ITIL 4 Certification

For the second time, BMC is first out of the gate to be granted a PinkVERIFY certification, this time for Pink Elephant’s new ITIL 4 compatibility criteria

Burlington, ON – September 24, 2020 – Pink Elephant is pleased to announce that BMC Software is the first vendor to achieve ITIL® 4 PinkVERIFY certification for its BMC Helix ITSM software tool. This is another first for BMC, the inaugural recipient of the PinkVERIFY certification for ITIL v3 compatibility back in 2008.

Backed by the IT service management community for more than two decades, PinkVERIFY is recognized as the assessment certification to achieve for ITSM software. By becoming PinkVERIFY-certified, BMC has attained the all-important industry “stamp of approval” – a proven guarantee that their tool supports ITIL 4 best practices. BMC’s Helix Software has been rigorously assessed by an accredited Pink expert consultant to determine the tool’s compatibility with five core ITIL 4 practices.

“BMC has once again demonstrated its commitment to providing customers with ITIL best-practice compatible solutions that support their process improvement initiatives,” said David Ratcliffe, President of Pink Elephant. “This PinkVERIFY certification demonstrates that BMC’s Helix Software supports ITIL 4 practices through its workflows, functionality, terminology, and documentation. Congratulations to BMC!”

More about PinkVERIFY

PinkVERIFY is an internationally recognized IT service management tool assessment service that was created in 1998 to assist IT practitioners and software tool vendors.

Pink Elephant has been updating the PinkVERIFY assessment to include ITIL 4 practices since the release of ITIL 4 early last year. There are currently 11 ITIL 4 practices available for assessment with new processes being introduced throughout 2020 and 2021. The current ITIL 4 practices available include:

Change Enablement
Incident Management
Knowledge Management
Problem Management
Service Request Management
Monitoring and Event Management

Service Configuration Management
Service Catalog Management
Release Management
Deployment Management
Service Level Management

To see the list of PinkVERIFY-certified ITIL 4 toolsets click here.

To view the 60 software tool vendors who are currently ITIL v3 PinkVERIFY-certified click here.

Obtain more information about PinkVERIFY here or contact 1-888-273-PINK or

About Pink Elephant

We Lead The Way! A premier global training, consulting, and conference service provider, Pink Elephant has an undisputed reputation for leading the way. We’re proud of our pioneering and innovative spirit, which has enabled us to introduce and spearhead many revolutionary concepts and programs since our inception 40 years ago.

To learn more about Pink Elephant and our full portfolio of training, consulting, and special events, visit

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