Pink Elephant
IT Service Management
Hall of Fame


The IT Service Management Hall of Fame – established by Pink Elephant – recognizes excellence and leadership in the field of IT service management. ITSM has become well-entrenched for several decades as an approach to managing IT services. The industry has brought forth many innovations, as well as individuals who have emerged as thought leaders and champions within their own organizations.

Hall of Fame inductees will have significantly contributed to, profoundly influenced, and made a long-standing commitment to the IT service management industry, as well as attained the prestigious distinction of representing the highest levels of inspiring leadership and success in ITSM.

The following criteria will be used to evaluate each candidate's accomplishments and dedication to the profession:

Pink Elephant will honor a new group of Hall of Fame inductees at Pink22 – the 25th Annual International IT Service Management Conference & Exhibition – in Las Vegas, June 19-22, 2022.

Past Inductees

Class of 2020

 Brian Johnson,  Chief Architect, ASL/BISL Foundation
Brian Johnson
Chief Architect
ASL/BISL Foundation

Brian Johnson has been a major driving force behind IT service management from the very beginning and, due to him being one of the original authors of the first ITIL® books written when he worked for the Central Computer and Telecommunications Agency within the UK Government in the mid-1980s, he more than deserves this recognition. Others played important parts in those times, but none has contributed more than Brian to get us to where we are today. Since then, he’s published more than 30 titles about IT and business best practices and has spread his message as a presenter to audiences in more than 40 countries.

In addition, Brian initiated and defined version 2 of ITIL in the mid-90s.

Brian is also the founder of the IT Service Management Forum, (or IT Infrastructure Management Forum as it was called in 1991). itSMF, as many of you will know, is a professional organization focused on IT service management and ITIL and now has chapters in 36 countries around the world.

Brian has advised IT professionals across numerous industry sectors on adopting IT best practices and is currently Chief Architect at the Foundation for the Application Services Library and Business Information Services Library in the Netherlands. This Foundation provides guidance on business information management to a wide range of public and private sector businesses.

 Cathy Kirch,  Senior Business Analyst, Service Management, Argonne National Laboratory
Cathy Kirch
Senior Business Analyst, Service Management
Argonne National Laboratory

Cathy is a front-line ITSM practitioner and has been a friend to the ITSM community for many years. Her experience as a long-standing technical leader within infrastructure services has been focused on large enterprise implementations for the insurance and government sectors within development, engineering, and IT service management. As a certified ITIL Expert, she led multiple process efforts and projects at Allstate Insurance – and spear-headed training for hundreds of fellow practitioners.

Cathy, who has always been willing to share her thoughts, ideas, and experiences of best practices, has contributed to the growth of the ITSM industry worldwide. As a sought-after technology speaker, she has delivered presentations on service management implementations and improvements at industry events since 2005, winning the Case Study of the Year award in 2012. Cathy is also a past recipient of the 2006 ITIL Practitioner of the Year award and was a member of the Project of the Year award for 2007 while at Allstate.

Cathy also gives back to the profession by volunteering in various work groups and has played a major role with itSMF USA locally, nationally, and internationally by helping to spread the word and promote the application of best practices. She was president of the Chicago Local Interest Group, and then moved onto the itSMF USA Board of Directors before becoming the Board President in 2017 and Past President in 2018.

Troy DuMoulin,  Vice President of Research & Development, Pink Elephant Inc.
Troy DuMoulin
Vice President of Research & Development
Pink Elephant Inc.

Troy is considered by many to be one of the world’s foremost ITIL and ITSM experts. He is highly sought-after by Fortune 100 companies to provide guidance on the latest trends in ITSM, Lean, business relationship management, organizational change management, strategic planning, and leadership.

As a leading IT governance and service management authority, Troy has exceptional expertise in Lean IT and DevOps as well as more than 20 years of experience in executive IT management training and consulting. He is a contributing author for many books that include publications focused on Lean IT, the service catalog, and official ITIL publications for editions 2 and 3. More recently – at AXELOS’ invitation – Troy contributed to the ITIL 4 update as a member of the Lead Architecture Team.

Troy was instrumental in establishing PinkVERIFY™, the industry’s stamp of approval for ITSM tool verification, that provides guidance and direction to countless software vendors by providing them with the guidance needed to create and maintain ITIL-compatible toolsets.

Troy’s blog is one of the industry’s most popular and informative, and he is a frequent speaker at IT management events. He was also recently named one of the Top 25 Industry Influencers in Tech Support and Service Management.

ITSM Networking – Pink20

Brian Johnson, Christine DuMoulin (wife of inductee, Troy DuMoulin), Troy DuMoulin, Fatima Cabral (Pink Elephant CEO), Cathy Kirch

ITSM Networking – Pink20

David Ratcliffe (Pink Elephant President), Brian Johnson

ITSM Networking – Pink20

David Ratcliffe (Pink Elephant President), Cathy Kirch

ITSM Networking – Pink20

Christine DuMoulin (wife of inductee, Troy DuMoulin), Troy DuMoulin, David Ratcliffe (Pink Elephant President)