ITIL Foundation

COURSE OVERVIEW

This course prepares you for the exam leading to the Foundation Certificate In IT Service Management.

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.

CUSTOMER TESTIMONIALS

• “The course material is exactly what our organization needs, and it was delivered well.
• “It was clear the instructor was an expert on the course material and used real life experience to help us understand and relate to the material. Excellent work!”
• "The instructor was very passionate in a natural way, which made it easy to learn and engage.”

LEARNING OUTCOMES

The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:

• What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
• ITIL’s key concepts, definitions and objectives
• ITIL’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes and functions, the course provides:
  • A high level description of the main activities, goals and benefits
  • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
  • Key metrics and management reporting

The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.

WHO SHOULD ATTEND?

ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.

PREREQUISITES

There are no mandatory prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course. Work experience in IT services is recommended.

EXAM & CERTIFICATION

• This course prepares you for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam administered by Peoplecert.
• You need to attain a mark of 65% to pass the exam and gain 2 credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system here.
• You will also gain 18 professional development units (PDUs) for Project Managers.

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.

COURSE FORMATS

This course is available in multiple formats, including:

• Self-Paced Online – where you can learn at your own pace at any time.
• Public/Classroom – presented in hotels at a variety of locations on specific dates throughout the year.
• Virtual/Web-Based – the full classroom course delivered live online on specific dates throughout the year.
• In-House – bring the classroom course to your location on dates convenient to you.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window on our website.

SPECIAL OFFERS!

1. Get this course for FREE when you purchase an ITIL Intermediate course. Click here for more details.
2. Boost your ITIL learning with the ITIL “Super Seven” Personal Training Pass – complete 7 ITIL courses over the next 2 years and become an “ITIL Expert”! Click here for more details.