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22nd Annual International
IT Service Management
Conference & Exhibition
February 18-21, 2018
JW Marriott Orlando, Grande Lakes
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Customized Agendas


Pink is proud to have the biggest, most comprehensive program in the industry. With over 120 sessions to choose from, there's something for everyone! If you're not sure which sessions to attend, take advantage of these sample agendas customized to your specific management role or level of ITSM knowledge. Choose sample conference agendas for:

The content rich conference program includes 12 tracks with over 120 sessions, which can be personally customized to fit your specific interests and organizational needs. Numerous subjects are covered including ITIL, Lean, DevOps, Agile, Scrum, and more! Which sessions have the industry’s leading experts selected for you? Check out these customized agendas and choose the one that most resonates with you.

Graham Price, Principal Consultant, Pink Elephant

As a Principal Consultant at Pink Elephant, Graham’s recommended sessions for Pink18 reflects his view that IT Service Management isn’t just about ITIL processes. It’s also the consideration and adoption of other practices such as Lean IT and DevOps and collectively integrating them into your overall ITSM approach.


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Jack Probst, Principal Consultant, Pink Elephant

Jack has created a focused agenda geared towards IT professionals in leadership roles, addressing the issues that would be appropriate for their level in the organization. This agenda will provide an opportunity for you to engage with leadership matters, themes, constructs and so forth.


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Robin Hysick, Organizational Development Advisor, Pink Elephant

Robin has created this agenda for the aspiring Change Agent. This schedule would perfectly suit any professional working toward managing and leading change in their organization. The sessions complement this goal and deliver relevant content to help you reach your destination.


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Troy DuMoulin, VP, Research & Development, Pink Elephant

At Pink18, Troy strongly recommends you attend sessions that help you understand how to accelerate your IT service delivery practices and create a culture of continual improvement and collaboration. His recommended sessions explore the people side of the equation from a leadership, structure and effective organizational change approach, to name a few.


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Gary Case, Principal Consultant, Pink Elephant

Gary’s agenda is geared toward the leader who is looking for advanced learning in IT Service Management. His selection of top-notch speakers and topics ranging from Business Relationship Management to Security and even Lean IT, demonstrates his keen interest in Continual Service Improvement and Organizational Change Management, as they have an impact on every organization no matter their industry or size.


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David Ratcliffe, President, Pink Elephant

David is the President and co-founder of Pink Elephant. The agenda that he has created is adapted for executives within any organization. It is intended for those in a similar role who are looking to gain valuable insights about leading an organization more effectively.


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