Problem Management: Root Cause Analysis Specialist

Quote from a Raving Fan:

"The class was AMAZING… the most interactive and interesting virtual class I've ever taken. The teacher was fantastic!! I actually was so excited following the course that I asked for a last-minute walk-on to my CIO's leadership meeting that netted some immediate renewed interest in Root Cause Analysis. Great stuff and so easily consumable and applicable."
COURSE OVERVIEW

Every organization has problems; however, not all businesses are proactive about preventing problems!

You know what Problem Management is… in theory. But, the real question is how do you do it?

Go beyond theory here! This one-of-a-kind interactive certification course gives you practical guidance that you can immediately start to implement as soon as you get back to work.

The hands-on course prepares you for Professional Designations' certification exam leading to the Root Cause Analysis Specialist Certificate in Problem Management. The knowledge obtained in this certification course will provide you with a practical, structured approach to applying established root cause analysis principles and techniques to identify the sources of recurring incidents and service downtime.

LEARNING OUTCOMES

Attendees will gain the skills and knowledge they need to increase the efficiency and effectiveness of Problem Management and Incident Management through the application of root cause analysis techniques and principles.

Improving the ability to correctly and competently identify root causes provides a variety of benefits; among them:

  • A reduction in service downtime/increased availability:
    • Reduces loss of user productivity
    • Prevents potentially more severe impacts, such as a loss of revenue or profit opportunities
    • Supports the achievement of business outcomes

Participants, through instructor-led discussions, case studies, practical examples, and group exercises, can expect to gain an understanding of the following:

  • How to improve service availability through the efficient and effective identification of root causes using various problem investigation methods such as Ishikawa diagrams and the 5 Whys
  • Which techniques are most useful for different types of problems
  • When it's appropriate to undertake root cause analysis
  • The barriers to effective problem-solving and how to overcome them
  • Information-gathering techniques – asking the right questions
  • How to use different data sources for identifying problems
  • The critical success factors for successful RCA
  • Effectively linking Problem Management and Knowledge Management
  • Outlining the factors critical for success regarding root cause analysis
  • Providing guidance to peers on key root cause analysis techniques
  • Helping to establish guidelines for when Problem Management and root cause analysis should be used
  • Designing procedures to ensure the right information is gathered to aid in effective RCA
  • Identifying existing data sources that will be useful in identifying root causes
  • Identifying tool requirements for improving and supporting Problem Management and Knowledge Management
WHO SHOULD ATTEND?

Any individual who is charged with reducing and eliminating incidents and problems in the IT infrastructure.

PREREQUISITES

There is no prerequisite for this course; however, it is recommended that participants be familiar with general problem management concepts.

EXAM & CERTIFICATION

  • A mark of 65% (26 correct answers) is required to pass the exam.
  • After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance is available upon request.
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at [email protected], or ask your questions via our convenient Chat window at the bottom-right corner of this page.

Training Method Description Purchase Options
Self-Paced Online (SPO)  Learn at your own pace from your computer, anywhere at any time. Get the FULL course in an e-learning format for 12 months. If you are an individual:
  • Purchase below in the shopping cart.

If you are looking to train your team:

  • Purchase a Team SPO Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact [email protected].
Public, Virtual Web-Based On specific dates throughout the year; hosted live, online, with our expert instructor. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team Public Training Pass ‐ purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact [email protected].
Team Training On dates convenient to you; exclusively for your team, hosted live online or at your location with our expert instructor.

Get a quote to train your team – open the Chat window below, or contact [email protected].

SHOPPING CART

View terms and conditions related to public courses.

To purchase the Problem Management: Root Cause Analysis Specialist course, select one of the options below:

Option 1 – Virtual, Live Team Training
On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. Get Quote
Option 2 – Team Training Pass
Purchase your seats for public courses in bulk and save up to 20%. Your staff do not have to attend course(s) together. Get Quote
Option 3 – Self-Paced Online

Learn at your own pace from your computer, anywhere at any time.

How Name Where Course Fee
Self-Paced Online
Self-Paced
Problem Management: Root Cause Analysis Specialist
Anywhere USD 835.00 Add To Cart
Purchase more than 15 self-paced online courses at one time and get volume discounts. Get Quote
Option 4 – Public Courses

On specific dates throughout the year; hosted live, online, with our expert instructor.

To purchase only the Problem Management: Root Cause Analysis Specialist course, select one of the options below.

Do you need a quote as part of your approval process? Get Quote
Purchase Course

Do you need a quote as part of your approval process?

Get a Quote
Course Summary

Duration:
Public / In-House: 2 Days

Self-Paced Online: 12 Months
Formats Offered:
Self-Paced Online

Public
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
Professional Designations

Course Dates for Problem Management: Root Cause Analysis Specialist
How
When
Where
Course Fee
Self-Paced Online
Self-Paced
Anytime
Anywhere
USD 835.00
Public Dates - Virtual Classroom
Virtual
Dec 12-13 2024
Web-Based
USD 2,020.00
Public Dates - Virtual Classroom
Virtual
Jan 27-28 2025
Web-Based
USD 2,020.00
Public Dates - Virtual Classroom
Virtual
Mar 24-25 2025
Web-Based
USD 2,020.00
Public Dates - Virtual Classroom
Virtual
May 14-15 2025
Web-Based
USD 2,020.00
Public Dates - Virtual Classroom
Virtual
Jul 09-10 2025
Web-Based
USD 2,020.00
Public Dates - Virtual Classroom
Virtual
Aug 27-28 2025
Web-Based
USD 2,020.00
Public Dates - Virtual Classroom
Virtual
Oct 20-21 2025
Web-Based
USD 2,020.00
Public Dates - Virtual Classroom
Virtual
Dec 03-04 2025
Web-Based
USD 2,020.00