Webinar: The Business Value of Effective IT Performance and Improvement Management


Matthew Bowles

Principal IT Management Consultant,
Pink Elephant

IT performance and improvement management are essential processes for demonstrating the business value of IT. However, many IT organizations struggle with defining and implementing a consistent and effective approach that aligns with business goals and objectives.

In this webinar, you will learn from Matthew, one of the world’s most senior and experienced ITSM experts with nearly 30 years of experience, how to apply some of the common methods and tools for IT performance and improvement management in your organization. Matthew will also show you how to link these processes to the business value proposition and communicate the benefits of IT to your stakeholders.

This overview is taken from content that is part of Pink Elephant’s certification course, IT Performance & Improvement Management™, and is part of PDC’s designation scheme.

Click here to look at the designation scheme and its many certification courses.