Pink22 Host
Pink22 Host
Wayne Cotter, Comedian,
Entertainer
Early Risers
Start your Pink22 conference experience with one of these value-added breakout sessions presented by Pink’s amazing and talented trainers.
ITIL 4 – An Executive Overview
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
ITIL 4 Specialist: Create, Deliver & Support – An Overview
Graham Furnis, IT Management
Consultant, Pink
Elephant
ITIL 4 Specialist: Drive Stakeholder Value – An Overview
Charlie Miles, Principal IT Management Consultant, Pink Elephant
ITIL 4 Specialist: High Velocity IT – An Overview
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
Change Management versus Change Enablement
Jennifer Wels, Senior IT Management Consultant, Pink
Elephant
ITIL 4 Leader: Digital & IT Strategy – An Overview
Robin Hysick, Senior IT Management Consultant, Pink
Elephant
Sunday Exclusive Workshops For Platinum & Executive VIP Pass Holders
These sessions, held on Sunday are exclusive workshops for Executive VIP and Platinum pass holders only. To read more about these passes and their benefits, click here.
Leading Transformational Change Requires a Full
Stack Systems Integration Approach
Troy DuMoulin, Vice President, Research and Development, Pink
Elephant
Leading With Gratitude: Eight Leadership Practices For Extraordinary Business
Results
Chester Elton, “The Apostle of
Appreciation”
Keynote & Featured Speakers
The world is filled with mind-blowing acts of creativity, heroism and truly courageous and inspirational people who are making a big difference.
Get Your Ship Together
Michael Abrashoff, Former Navy
Commander, USS
Benfold
Five Steps to Make the Impossible Possible
Ben Nemtin, Bestselling
Author
The Unicorn Project
Gene Kim, CTO, Researcher,
Founder of IT
Revolution, and Co-author of
The Phoenix Project, The
DevOps Handbook, and The Unicorn Project
Power Hour
The Power Hour includes high-profile general sessions that are featured in a very special way. Instead of scheduling only one keynote general session in this time slot, there are a few very powerful sessions and speakers to choose from! Choose the one that’s right for you and your areas of interests.
A Beginner’s Guide To Quantum Computing
Dr. Shohini Ghose, Quantum
Physicist & Computer
Sciences
Professor
Ask Me Anything: What Service Management and ITIL Practitioners Need to Know
about DevOps to Stay Relevant
Gene Kim, CTO, Researcher, Founder of IT Revolution, and Co-author of The
Phoenix Project, The DevOps Handbook, and The Unicorn
Project
Leading With Gratitude: Eight Leadership Practices For Extraordinary Business
Results
Chester Elton, “The Apostle of
Appreciation”
How Big Is Your Definition of ‘Us’?
Troy DuMoulin, Vice President, Research and Development, Pink
Elephant
Enterprise Service Management – How to Use ITIL 4 to Sell It and Deliver It!
Barclay Rae, Consultant, Author, Podcaster and ITIL 4 Architect
Networking Receptions
Sunday & Monday Night Networking Receptions
Everyone is invited to join us on Sunday evening for a welcome reception, and on Monday evening for an additional networking reception. Both evenings will have drinks, canapes and fun – it’s a perfect opportunity to wind down, mingle, talk shop and make new friends.
Tuesday Night Networking Party
On Tuesday evening, don’t miss the 25th Silver Jubilee Anniversary Celebration around the beautiful Bellagio pool – reserved and exclusive for Pink conference attendees only! Mingle and mix outside in the warm June night; meet up with old friends and make new ones – it’s time to reconnect!
Track 1: IT Leadership & Strategic Management
IT and business leaders in action! Listen to these forward-thinking speakers present cutting-edge trends and successes in the areas of people management, business process management, and organizational change management, as well as when leading major cultural transformations.
The Role Of The IT Business Relationship Manager
Matthew Bowles, Principal IT Management Consultant, Pink
Elephant
Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle
Uncertainty, and Get Stuff Done
Chester Elton, “The Apostle of Appreciation”
Key and Distinct Elements Of A Lean Business Culture
Troy DuMoulin, Vice
President, Research and Development, Pink Elephant
Getting Control Over Your IT Assets, including IoT – A Leader’s Guide
Charlie Miles, Principal IT Management Consultant, Pink
Elephant
ITIL 4: Strategy in a Changed Industry
David Cannon, ITIL v3 and ITIL
4 Author,
Executive Vice President,
nfiniti3
IT Strategic Management Mastermind Session – Panel Discussion
Facilitated by David Ratcliffe,
President, Pink
Elephant
The Top 5 Leadership Enablers for Effective Process Governance
Troy DuMoulin, Vice President, Research and Development, Pink
Elephant
A Magic Formula for IT Leaders: Defining, Creating & Delivering Business Value
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
A Leader’s View of How to Gain Control of Your IT Assets
Charlie Miles, Principal IT Management Consultant, Pink Elephant
A Leader’s Guide to Value Stream Mapping
Jennifer Wels, Senior IT Management Consultant
The Importance of Influential Leadership
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
Understanding and Applying The IT/Business Model – Part 1 & Part 2
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
Track 2: Organizational Change Management
IT organizations are undertaking numerous projects and changes of all kinds. Organizational Change Management (OCM) is about managing the effect of new business processes, changes in organizational structure and cultural changes. It’s about addressing the people side of change management – an often overlooked but very critical aspect of change.
A “Nua” Way of Working: Reimaging Work, Workforce & Work Practices
Christopher Flanagan, VP of Digital Transformation, Prudential
Ask the Pink Experts – Platinum & Executive VIP Pass Holder Q&A
Facilitated by David
Ratcliffe, President, Pink Elephant
Charlie Miles, Principal IT Management Consultant, Pink Elephant
Jennifer Wels, Senior IT Management Consultant, Pink
Elephant
Katrina Macdermid, ITIL 4 Co-author, Consultant & Educator, IT Service Management Maturity Assessor
Real World Examples of How to Use Lewin’s & Kotter’s Change Models Jennifer Wels, Senior IT Management Consultant, Pink Elephant
Leading with Authenticity in Times of Transition
Robin Hysick, Senior IT Management Consultant, Pink Elephant
Leverage Organizational Change Management Principles to Lead Successful Transformation Robin Hysick, Senior IT Management Consultant, Pink Elephant
IT Service Management Process Governance
Armen Badal, Sr. Vice President, Global Service Transition, FIS Global
Adaptability: Surviving and Thriving Amidst Constant Change
Elaine Lauritzen, Managing Director, HR and Support, Office of IT – Brigham
Young University
Your Prince Has Come! Effective Project Management, the PRINCE2® Method
Catherine Newman, VP Global Business Development, PeopleCert
Track 3: Integrated Service Management
The interconnectivity of several new and long standing methodologies and best practices supporting IT Service Management (ITSM) is the key to delivering IT services more efficiently and successfully. Learn how ITIL, DevOps, Lean, Agile, BRM, and Organizational Change Management all work together to create true business value.
I’ve Looked At DevOps From Both Sides Now – With No
Illusions!
George Spalding, Vice President & Executive Consultant, Pink
Elephant
15 Essential Practices For DevOps Success – Part
One & Part Two
George Spalding, Vice President & Executive Consultant, Pink
Elephant
Ask the DevOps & Agile Experts – Q&A Panel Discussion
Facilitated by David Ratcliffe, President, Pink Elephant
George Spalding, Vice President & Executive Consultant, Pink Elephant
Russ Scadden, Managing Director, Application Engineering, Brigham Young
University
The Five Ideals of DevOps
George Spalding, Vice President & Executive Consultant, Pink
Elephant
The Key Roles of SLIs, SLOs, SLAs, and Error Budgets within DevOps
George Spalding, Vice President & Executive Consultant, Pink
Elephant
DevOps and Agile Project Management – The Brigham Young University Office of IT
Way
Russ Scadden, Managing Director, Application Engineering, Brigham Young
University
DevSecOps, Service Value Chain, and Practices Lead to Increased Value to Your Customers
Gary Case, Manager, Vintun LLC
Track 4: ITIL – The Evolution and Revolution
Over the past three decades, tens of thousands of IT organizations around the globe have relied on ITIL, the world’s most successful ITSM model, to help them achieve business value. Experts and case studies in this track highlight best practices for ITIL v3 (yes – still going strong!), and the many new components of ITIL 4’s Service Value System.
Enabling Proactive Problem Management & Reducing Major Incidents with
Data Analytics
Troy DuMoulin, Vice President, Research and Development, Pink
Elephant
Create Deliver and Support (CDS) – The ITSM Engine Room in a New Context
Barclay Rae, Consultant, Author, Podcaster and ITIL 4 Architect
How High Velocity Organizations Enable Resilience and Antifragility
Troy DuMoulin, Vice President, Research and Development, Pink
Elephant
Understanding ITIL 4’s Value System, Value Chain, and Value Stream – in the Real
World
Troy DuMoulin, Vice President, Research and Development, Pink
Elephant
Problem Management in Practice: How to Use AI to Move from Reactive to Proactive
Charlie Miles, Principal IT Management Consultant, Pink Elephant
Ask the ITIL Experts – Panel Discussion Q&A
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
CMDB - The Enabler of Enterprise Service Management Outcomes
Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant, Program Leader,
Founder, Service Management Leadership
Service Blueprints – Practical Maps to Define Your Services
Richard de Boer, Senior Consultant, Pink Elephant, Netherlands
ITIL® 4 Aligning Sustainability Objectives with Digital and IT Strategies
Adam Griffith, Consultant IT Best Practice, PeopleCert
ITIL® 4 Digital Transformation Meets Real Life: How to Get the Best from Your Cloud Services
Adam Griffith, Consultant IT Best Practice, PeopleCert
Track 5: Tools & Technology – Demonstrations & Labs
Sessions in this track are actual demonstrations and instructional labs showcasing how to align processes and tools.
How To Implement Incident, Problem & Change Management Using PinkATLAS
Matthew Bowles, Principal IT Management Consultant,
Pink Elephant
How to Automate Your Processes to Support Shift-Left in the Modern Workplace
Jon Ryman, Senior Solutions Consultant, EasyVista
Reach Your Goals Faster – ITIL 4 Tips and Tricks with Matrix42
Klaus Ziegerhofer, Product Manager Enterprise Service Management, Matrix42
Enterprise Service Management Set Free
Kasey Kunstmanas, Presales Technical Consultant, Micro Focus
Human-Centric IT Experience Management – How to Continuously Measure and Improve
End-User Happiness
and Productivity
Sami Kallio, CEO, HappySignals
NextGen Digital Operations: Enabling an Agile and Resilient IT System
Mike Christiansen, Solution Architect, Everbridge
ITSM Predictions – Future Trends vs. Present Reality
Eric Wrazen, Product Manager, C2
Turbocharge Your Existing ITSM Solution with AI, Automation, and Digital
Channels
Kevin J. Smith, General Manager, ITSM/ESM Industry Expert and Author, Bright
Pattern
How AI Drives Better Employee Experiences and Business Outcomes
Alan Taylor, Director, Product Management, Ivanti
Enabling Service Management in the Cloud
MaSonya B. Scott, Senior Manager Specialist (BDM), Amazon Web Services (AWS)
Modernizing the IT Service Experience with ServiceNow and Microsoft to Deliver Digital-First Business Growth
Ryan Yee, Senior Product Manager, ITSM Platform, Microsoft
Becoming Digitally Resilient: The Switch to Always-on Services
Chad Haftorson, Senior Director, Freshworks
Employees to Endpoints: Enhance Your Employee Experience with Salesforce ITSC
Elliott Robbins, Principal Solution Engineer, Salesforce
ITSM and ESM in the Bigger World – A Modern Approach of ITIL for the Enterprise
Stephane H. Maes, Ph.D., CTO and CPO, IFS assyst
Track 6: Half-Day Workshops
In these free half-day workshops, don’t miss this unique opportunity to learn from the best – Pink’s highly knowledgeable and world-renowned consultants. Spend a few hours with the best minds in the industry. It’s a great way to introduce yourself to a subject, or get a refresher!
PinkSCAN – Incident, Problem and Change Management
Jennifer Wels, Senior IT Management Consultant, Pink
Elephant
PinkSCAN – Request Fulfilment, Service Level Management & Service Catalogue
Charlie Miles, Principal IT Management Consultant, Pink
Elephant
PinkSCAN – Supplier Management & Business Relationship Management
Matthew Bowles, Principal IT Management Consultant,
Pink Elephant
7 Guiding Principles Of ITIL – What They Really Mean In The Real World!
Robin Hysick, Senior IT Management Consultant, Pink Elephant
How to Create Effective Service Level Agreements (SLAs)
Troy DuMoulin, Vice President, Research and Development, Pink Elephant