ITIL® & ITSM

ITIL Executive Overview
Pink Elephant will provide a Senior Consultant to facilitate an executive level ITIL awareness discussion to support the organization's IT Service Management (ITSM) awareness objectives.
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ITIL Foundation
This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle.
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ITIL Operational Support & Analysis
This official ITIL capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on.
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ITIL Planning, Protection & Optimization
This course has a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities.
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ITIL Release, Control & Validation
This course enables you to master the key ITIL processes needed to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production
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ITIL Service Offerings & Agreements
This official ITIL capability certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.
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ITIL Practitioner: Enabling Critical Competencies
The focus of this course is to teach you the management and business skills needed to apply a “fit for purpose” approach for implementing ITIL concepts.
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ITIL Service Strategy
For managers seeking to gain an understanding of how to integrate IT and business processes as well as formulate stronger ITSM strategies.
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ITIL Service Design
For managers seeking to gain a more in-depth understanding of IT business integration and obtain practical guidance regarding the management principles and core concepts required to design new, or modify existing, IT services.
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ITIL Service Transition
For managers seeking to gain an understanding of how to consistently manage change, and the introduction, transfer and decommissioning deployment of new or changed services.
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ITIL Service Operation
For managers seeking to gain practical guidance of the service delivery and support phase of ITIL’s service lifecycle model.
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ITIL Continual Service Improvement
This comprehensive official ITIL lifecycle certification course is based on ITIL’s Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques.
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ITIL Managing Across The Lifecycle
Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics.
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How To Define & Implement A CMDB According To ITIL Best Practices
The CMDB provides a critical resource for almost all other ITSM disciplines. If implemented and managed correctly, the CMDB will provide valuable information about where assets are and how they impact the delivery and quality of IT services.
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How To Define & Implement A Service Catalog
The course goes beyond the ITIL® theoretical guidance for Service Catalog Management and focuses on explaining how to plan for, design, build, implement and maintain a Service Catalog that will meet your business needs.
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IT Service Management Strategic Roadmap
This workshop will provide you with the strategic knowledge you will require to navigate around common pitfalls and establish an ITSM improvement project that delivers tangible results with the highest likelihood for success.
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Problem Management: Root Cause Analysis
This interactive workshop will provide you with a practical, structured approach to applying established root cause analysis principles and techniques in order to identify the sources of recurring incidents and service downtimes.
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All Pink’s courses can be presented on-site at your location. Click on the “Request A Quote” link below to get more information.