Webinar: AI Augmented ITSM

This exciting webinar is a sneak peek into a three-hour masterclass that Troy will present at Pink25, February 2-5, 2025. To read more about Pink’s annual IT service management conference, visit www.pinkelephant.com.

In this revealing webinar, Troy will discuss how the world of IT service management (ITSM) will evolve as artificial intelligence (AI) augmentation becomes more prevalent. He'll pinpoint tasks where AI can truly shine as well as areas where the human touch is still essential. This session will help IT professionals understand how to work alongside AI, maximizing their human potential to offer unparalleled business and customer value.

ITSM is all about delivering the best possible value to business partners and customers. Over the past decades, IT professionals in this field have used various tools and strategies to achieve this. However, as with everything else, the digital landscape is constantly changing. Technology disruptions such as distributed computing, cloud adoption, and remote workforces, have always presented unique challenges but ultimately spurred innovation in ITSM.

AI is the latest disruptive force that ITSM professionals must address. It holds incredible potential to change the way we work. On one hand, many routine tasks may be automated by AI, and on the other hand, AI can be a powerful tool to augment the ability to provide value if used correctly.

Don’t miss this unique opportunity to hear from one of the world’s leading and most respected IT service management authorities.