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Search Results for "Conferences"

ITIL v3 Service Operation

For managers seeking to gain practical guidance of the service delivery and support phase of ITIL’s service lifecycle model.

ITIL v3 Service Strategy

For managers seeking to gain an understanding of how to integrate IT and business processes as well as formulate stronger ITSM strategies.

ITIL v3 Service Transition

For managers seeking to gain an understanding of how to consistently manage change, and the introduction, transfer and decommissioning deployment of new or chan...

ITSM In Action: Apollo 13

What really is a “process”? Learn how to apply ITIL® and IT Service Management (ITSM) processes to a real life situation using the historical events involved in...

Lean IT Foundation: Understanding Lean IT Principles & Objectives

This course will help IT departments become customer and value oriented, removing waste, inflexibility and variability.