ITIL v3 Service Operation

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For managers seeking to gain practical guidance of the service delivery and support phase of ITIL’s service lifecycle model.

ITIL v3 Service Strategy

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For managers seeking to gain an understanding of how to integrate IT and business processes as well as formulate stronger ITSM strategies.

ITIL v3 Service Transition

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For managers seeking to gain an understanding of how to consistently manage change, and the introduction, transfer and decommissioning deployment of new or chan...

ITSM In Action: Apollo 13

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What really is a “process”? Learn how to apply ITIL® and IT Service Management (ITSM) processes to a real life situation using the historical events involved in...

Lean IT Foundation: Understanding Lean IT Principles & Objectives

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This course will help IT departments become customer and value oriented, removing waste, inflexibility and variability.