CITSmart V9
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
PinkVERIFY™ Certified ITIL® v3 Toolsets
The tools listed below meet 100% of the PinkVERIFY ITIL v3 2011 general, core, and integration suitability requirements.
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Vendor
Processes
Vendor
Tool
Stamp of Approval
Processes
Marval MSM 14.24
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
4Biz Helium
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
USU IT Service Management 5.2
(including USU Knowledge Management 7.2 and
USU IT & Service Monitoring 5.8)
(including USU Knowledge Management 7.2 and
USU IT & Service Monitoring 5.8)
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
helppeople Service Management V7.0
| 15 Processes |
| AVM | CAP | CHG | EV | FM | ||
| IM | ITSCM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
POB G6 2.0
| 15 Processes |
| AVM | CAP | CHG | EV | FM | ||
| IM | ITSCM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
vFire V9
| 13 Processes |
| AM | AVM | CHG | EV | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
Aranda Service Desk v8
| 13 Processes |
| AM | CHG | EV | FM | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
InfraonDesk Suite V3.0 (Powered by EverestIMS)
| 13 Processes |
| AM | AVM | CHG | EV | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
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iET ITSM v8.7
| 13 Processes |
| AM | AVM | CHG | EV | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
Ivanti Service Manager v2021.4
| 13 Processes |
| AVM | CHG | EV | FM | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
Proactivanet V10.16
| 13 Processes |
| AVM | CAP | CHG | IM | ITSCM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
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CA Service Management 17.3
| 12 Processes |
| AM | CHG | EV | IM | KM | ||
| PM | REL | RF | SACM | SCM | ||
| SLM | SPM | |||||
IBM Control Desk 7.6.1.4
| 12 Processes |
| AVM | CHG | EV | FM | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | |||||
Summit 5.11.3
| 12 Processes |
| AVM | CHG | EV | IM | KM | ||
| PM | REL | RF | SACM | SCM | ||
| SLM | SPM | |||||
Serviceaide Intelligent Service Management
| 9 Processes |
| AVM | CHG | EV | IM | KM | ||
| PM | RF | SACM | SLM | |||
C2 ATOM
| 6 Processes |
| CHG | IM | PM | RF | SACM | ||
| SCM | ||||||
Freshservice v2022.R06L.01
| 6 Processes |
| AM | CHG | IM | PM | RF | ||
| SCM | ||||||
Motadata ServiceOps V7.7
| 6 Processes |
| AVM | CHG | EV | IM | PM | ||
| RF | ||||||
tbITSM v1.1
| 6 Processes |
| CHG | IM | PM | RF | SACM | ||
| SLM | ||||||
Vision Helpdesk v5.6.4
| 6 Processes |
| AM | CHG | IM | PM | ||
| REL | SCM | ||||
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SCUA SERVICE DESK V8
| 6 Processes |
| CHG | IM | PM | REL | RF | ||
| SCM | ||||||
Qualitor Software V8
| 5 Processes |
| CHG | IM | PM | RF | SCM | ||
Cervello ESM Suite version 1.0
| 4 Processes |
| CHG | IM | PM | RF | |||
IT Care Center (ITCC) V22
| 4 Processes |
| CHG | IM | PM | RF | |||
ServiceDesk Plus V13.0
| 4 Processes |
| AM | IM | CHG | RF | |||
Span.Resolution Service Management V3
| 3 Processes |
| CHG | IM | PM |
EXM V1
| 3 Processes |
| CHG | IM | PM |
SapphireIMS V 5.0
| 3 Processes |
| IM | PM | RF | ||||
SysAid v21.4.45
| 3 Processes |
| CHG | IM | PM | ||||
ADiTaaS 5.1
| 2 Processes |
| IM | PM | |||||
LeverIT IT Help Center Q1 3.3.2.26.4
| 2 Processes |
| IM | PM | |||||
SolarWinds Service Desk
| 2 Processes |
| IM | RF | |||||
| AM = Asset Management | KM = Knowledge Management |
| AVM = Availability Management | PM = Problem Management |
| CAP = Capacity Management | REL = Release & Deployment Management |
| CHG = Change Management | RF = Request Fulfillment |
| EV = Event Management | SACM = Service Asset & Configuration Management |
| FM = Financial Management | SCM = Service Catalog Management |
| IM = Incident Management | SLM = Service Level Management |
| ITSCM = IT Service Continuity Management | SPM = Service Portfolio Management |
View the list of PinkVERIFY certified ITIL 4 toolsets.