assyst 11
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
PinkVERIFY™ Certified ITIL v3 Toolsets
The tools listed below meet 100% of the PinkVERIFY ITIL v3 2011 general, core, and integration suitability requirements.
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Vendor
Processes
Vendor
Tool
Stamp of Approval
Processes
CITSmart V9
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
Marval MSM
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
4Biz Helium
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
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ServiceNow Orlando
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
Valuemation v4.5
| 16 Processes |
| AM | AVM | CAP | CHG | EV | ||
| FM | IM | ITSCM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
helppeople Service Management V7.0
| 15 Processes |
| AVM | CAP | CHG | EV | FM | ||
| IM | ITSCM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
SAP Solution Manager 7.2
| 15 Processes |
| AVM | CAP | CHG | EV | FM | ||
| IM | ITSCM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
Wendia POB vG6
| 15 Processes |
| AVM | CAP | CHG | EV | FM | ||
| IM | ITSCM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
Alemba Service Manager v9
| 13 Processes |
| AM | AVM | CHG | EV | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
Aranda Service Desk v8
| 13 Processes |
| AM | CHG | EV | FM | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
Aranda Suite v9
| 13 Processes |
| AM | CHG | EV | FM | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
InfraonDesk SuiteV2.5 (Powered by EverestIMS)
| 13 Processes |
| AM | AVM | CHG | EV | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
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iET ITSM v6
| 13 Processes |
| AM | AVM | CHG | EV | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
Ivanti Service Manager, powered by HEAT
| 13 Processes |
| CHG | IM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
| AVM | EV | FM | ||||
Proactivanet v10
| 13 Processes |
| AVM | CAP | CHG | IM | ITSCM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
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CA Service Management 17.0
| 12 Processes |
| AM | CHG | EV | IM | KM | ||
| PM | REL | RF | SACM | SCM | ||
| SLM | SPM | |||||
IBM Control Desk 7.6
| 12 Processes |
| AVM | CHG | EV | FM | IM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | |||||
Summit v5.0
| 12 Processes |
| AVM | CHG | EV | IM | KM | ||
| PM | REL | RF | SACM | SCM | ||
| SLM | SPM | |||||
Agiloft v6
| 11 Processes |
| CHG | EV | IM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
BMC Helix ITSM 19.08
| 11 Processes |
| AVM | CHG | EV | IM | KM | ||
| PM | REL | RF | SACM | SCM | ||
| SLM | ||||||
Cherwell Software Management V9.4
| 11 Processes |
| CHG | EV | IM | KM | PM | ||
| REL | RF | SACM | SCM | SLM | ||
| SPM | ||||||
IT Service Management Automation Suite 2017.04 Premium Edition
| 11 Processes |
| AM | AVM | CHG | IM | KM | ||
| PM | RF | SACM | SCM | SLM | ||
| SPM | ||||||
Provance ITSM
| 11 Processes |
| CHG | EV | IM | ITSCM | KM | ||
| PM | REL | RF | SCM | SLM | ||
| SPM | ||||||
SMART ServiceDesk
| 11 Processes |
| CHG | EV | IM | ITSCM | KM | ||
| PM | RF | SACM | SCM | SLM | ||
| SPM | ||||||
Easit Service Desk 4
| 10 Processes |
| CHG | EV | IM | KM | PM | ||
| RF | SACM | SLM | SCM | SPM | ||
Novell ServiceDesk v7.0.2
| 10 Processes |
| CHG | IM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
Serviceaide Intelligent Service Management
| 9 Processes |
| AVM | CHG | EV | IM | KM | ||
| PM | RF | SACM | SLM | |||
helpLine version 5
| 9 Processes |
| CHG | IM | KM | PM | RF | ||
| SACM | SCM | SLM | SPM | |||
OMNITRACKER ITSM
Center v5
Center v5
| 9 Processes |
| CHG | EV | IM | KM | PM | ||
| RF | SACM | SCM | SLM | |||
Naumen Service Desk v4
| 9 Processes |
| CHG | EV | IM | KM | PM | ||
| RF | SACM | SCM | SLM | |||
Matrix42 Workplace Management 2014
| 8 Processes |
| CHG | IM | PM | RF | SACM | ||
| SCM | SLM | SPM | ||||
ALVAO v10
| 7 Processes |
| AM | CHG | IM | PM | RF | ||
| SACM | SCM | |||||
IT Service Management Automation 2019.05
| 7 Processes |
| CHG | IM | PM | REL | RF | ||
| SACM | SPM | |||||
C2 ATOM
| 6 Processes |
| CHG | IM | PM | RF | SACM | ||
| SCM | ||||||
Freshservice
| 6 Processes |
| AM | CHG | IM | PM | RF | ||
| SCM | ||||||
Motadata ServiceOps V7.0
| 6 Processes |
| AVM | CHG | EV | IM | PM | ||
| RF | ||||||
Octopus v4.1
| 6 Processes |
| EV | IM | RF | CHG | PM | ||
| SACM | ||||||
Vision Helpdesk V5
| 6 Processes |
| AM | CHG | IM | PM | ||
| REL | SCM | ||||
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SCUA SERVICE DESK V8
| 6 Processes |
| CHG | IM | PM | REL | RF | ||
| SCM | ||||||
Virima v5
| 6 Processes |
| CHG | IM | KM | PM | RF | ||
| SACM | ||||||
Aurus Enterprise Service Center
| 5 Processes |
| CHG | IM | PM | RF | SCM | ||
Qualitor Software V8
| 5 Processes |
| CHG | IM | PM | RF | SCM | ||
HUAWEI Service Desk Management v1.2
| 4 Processes |
| CHG | IM | PM | RF | |||
IT Care Center (ITCC) version 20
| 4 Processes |
| CHG | IM | PM | RF | |||
JIRA Service Desk v3
| 4 Processes |
| CHG | IM | PM | RF | |||
InvGate Service Desk v6
| 4 Processes |
| CHG | IM | PM | RF | |||
Micro Focus Service Support Manager
| 4 Processes |
| CHG | IM | PM | RF | |||
ServiceDesk Plus 10.0
| 4 Processes |
| AM | IM | CHG | RF | |||
AuditPro
| 3 Processes |
| AM | IM | PM |
EIRYN Service Management Version 3
| 3 Processes |
| CHG | IM | PM |
NetkaQuartz Service Desk Standard Edition
| 3 Processes |
| IM | PM | SACM |
Nilex Service Platform v10.7
| 3 Processes |
| CHG | IM | PM | ||||
OpenSer Version 17.3.0.0
| 3 Processes |
| IM | PM | RF | ||||
Samanage Service Desk Enterprise Edition Version 2
| 3 Processes |
| IM | RF | PM | ||||
SapphireIMS V 5.0
| 3 Processes |
| IM | PM | RF | ||||
SerioPlus
| 3 Processes |
| IM | CHM | PM | ||||
ServiceTonic V5
| 3 Processes |
| IM | PM | RF | ||||
SysAid Full Edition V14
| 3 Processes |
| CHG | IM | PM | ||||
VIZOR
| 3 Processes |
| AM | IM | RF | ||||
iServiceHub V1.2
| 2 Processes |
| IM | RF | |||||
IT-Help-Center Ver 3.1
| 2 Processes |
| IM | PM | |||||
SolarWinds Service Desk
| 2 Processes |
| IM | RF | |||||
CustomerConnect v2.6
| 2 Processes |
| IM | RF | |||||
Felicity Version 3
| 2 Processes |
| IM | PM | |||||
| AM = Asset Management | KM = Knowledge Management |
| AVM = Availability Management | PM = Problem Management |
| CAP = Capacity Management | REL = Release & Deployment Management |
| CHG = Change Management | RF = Request Fulfillment |
| EV = Event Management | SACM = Service Asset & Configuration Management |
| FM = Financial Management | SCM = Service Catalog Management |
| IM = Incident Management | SLM = Service Level Management |
| ITSCM = IT Service Continuity Management | SPM = Service Portfolio Management |
View the list of PinkVERIFY certified ITIL 4 toolsets.