PINKMASTERCLASS SERIES
PinkMasterClass is a series of live, virtual ½-day workshops where you can learn from the world’s very best ‘master’ consultants and trainers on many different and specific subjects related to IT service management, process management, artificial intelligence (AI), organizational change management, business relationship management, and many more.
No need to leave your work duties for long multi-day courses. If you are not interested in, or don’t need certifications, these ½-day workshops are ideal for you. And the great news is that you can still learn from Pink’s very talented faculty – the most respected and experienced authorities in the industry.
We are also very proud that many PinkMasterClass subjects are unique to the industry and not taught by any other training organization.
Not only can YOU benefit from these ½-day workshops, but we can also present any of these to your entire team – contact [email protected] for options or use the Chat feature by clicking on the pink circle in the bottom right of this page.
WORKSHOP OVERVIEW
Attend this industry-unique, four-hour PinkMasterClass workshop to understand how to establish and maintain a highly effective and integrated service desk that includes incident, request, and problem management processes.
This session provides an in-depth look at IT service management (ITSM), the service desk, and how related processes – together with strong communication – contribute to business value.
Using content from Pink Elephant’s integratedITSM™ Essentials certification course and PinkSCAN™ assessments, he will review key ITSM processes and components within The integratedITSM System, as well as discuss process management, effective process establishment, and the all-important critical success factor – communication. This session also explains process maturity and the five levels of CMMI from Carnegie-Mellon University and guide attendees through a service desk assessment using PinkSCAN, based on the CMMI model.
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Participants may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .