Creating good vibrations between IT and other parts of the organization calls for senior IT leaders to apply a focused and strategic business perspective. What’s the winning formula? Find out from these pioneering and innovative CIOs and IT leaders, industry experts, and foremost academic authorities.

Track 2 – Barbara Ann:  The People Side Of IT

The right people make all the difference. What’s the secret? Learn what others are doing to effectively lead change, successfully overcome resistance to new ideas, implement a business and service-focused culture, and recruit, train and retain a pool of talented, productive IT employees.

Track 3 – When I Grow Up To Be A Man:  Good To Great

We challenge IT managers at all levels to go beyond just ITIL. To succeed, knowledge of other frameworks and leadership, management and business best practices is a must-have, not a nice-to-have. We regularly feature the world’s most popular business books at our events. This year, several books will be highlighted including special attention given to Jim Collins’ highly acclaimed best seller Good To Great.

Track 4 – Don’t Worry Baby: The Early Years Of ITSM 

Is there a right place to start your ITIL and ITSM journey? Sessions in this track are geared to those organizations just starting their ITSM journeys and those in the first couple of years of implementation. Speakers will highlight how to determine the best place to start (yes, there is a “right” place to start!), how to develop and execute plans, and how to achieve the all-important quick wins.

Track 5 –  Do It Again:  Moving Beyond The Early Years Of ITSM

Speakers in this track will cover advanced concepts for organizations that are beyond the early years of ITSM and ITIL.  As you move beyond the first round of plans and activities, there are different factors to consider – the early years are not the same as later years. Implementing non-operational processes presents unique challenges and requires a more strategic focus. Also, many organizations seek to take processes already implemented and move them to a higher level of process maturity, as part of an overall continuous improvement strategy.

Track 6 – Good Vibrations: The Best Of The Best 

This track will feature the best in the industry! The highest rated speakers and subjects from past conferences, Pink’s leading consultants whose vast experience and knowledge are immensely valued by conference attendees, award-winning practitioners who’ve won “ITIL Project Of The Year” and “Practitioner Of The Year” awards, and more of the very best minds in the industry.

Track 7 – Little Deuce Coupe:  Implementing Tools & Technology

No implementation of ITSM principles and ITIL framework will succeed without a major technological focus. Tools and technology are required for successful process implementation and integration, for enabling better decision-making, and for monitoring service performance to identify continual improvement opportunities.  This track features case studies, suppliers, and consultants who’ll show you how to gain efficiency and effectiveness through the utilization of service management focused automated solutions, technology and tool sets.

Track 8 – Help Me Rhonda: Service Operations

The Service Desk and related operational processes continue to be major focus areas for many of today’s IT organizations. What do IT support and service managers need to know to achieve operational excellence? Find out from leading support industry experts and case study practitioners featured in this track.

Track 9 – Catch A Wave: Project Management Best Practices 

Project Management continues to be a critical function in all organizations. Almost any new product, service, system, or technology must be introduced and implemented through a formal project management process. Whether or not an ITIL project succeeds depends to a large degree on how effectively project management best practices are applied. What are these? Attend the sessions in this track to find out how to plan and execute all necessary requirements to ensure successful outcomes.

Having an IT governance framework ensures technology decisions are made in support of business goals and objectives. It provides the critical checks and balances needed to better manage and mitigate risk, standardize practices, police business standards, and strengthen return on assets. Do you understand the importance of IT governance, but are having difficulty getting your people and processes in sync? Attend these sessions to hear how to implement a sound IT governance framework, including ITIL and CobiT.

Track 11 – Surfin’ Safari: Breakfast Clubs

Attention early risers! Our conference provides non-stop learning. Join our early morning sessions each day for value-added presentations and discussion forums that enable you to get a head start on your day.  A varied line-up of speakers will be on hand from all walks of life to share insights, provide practical guidance, and highlight successes and lessons learned.

Track 12 – Kokomo: The Situation Room

Join us in the Situation Room to address a wide range of today’s most pressing subjects. Meet the “insiders” and get up-to-date with all the very latest information, trends and news you need to know to make informed decisions about your education, ITIL implementation and business plans.

Track 13 – I Get Around: Networking Focus Groups

You are not alone! Many others share common issues, challenges and questions, so there’s no need to reinvent the wheel. With close to 2,000 attendees at the conference, there is ample opportunity to share issues with many practitioners from like-industries. Bring your most pressing questions and challenges to these networking sessions and focus groups to learn how others have tackled the ups and downs of ITIL projects and IT improvement initiatives.

Track 14 – Be True To Your School: ITSM & ITIL Workshops