Webinars

The integratedITSM™ System

George Spalding
Troy DuMoulin

VP, Research & Development
Pink Elephant

Date: Wednesday, April 24, 2024
Time: 12:00pm New York | 5:00pm London

Pink has co-created an exciting management system approach – integratedITSM™ – that is generating a lot of excitement in the industry!

The system describes how IT needs to work within business goals to achieve business results. Many IT organizations think they have integrated approaches, but they really don’t. Troy will describe three very specific levels of integration that IT organizations should consider in order to achieve optimal business value. He will profile the management system that is taken from Pink’s certification courses, integratedITSM™ Essentials and The integratedITSM™ System. Troy’s presentation includes an overview of the system's major concepts and components including:

  • Understanding the 3 levels of the integrated systems approach and how they support business goals
  • What are ‘enablers’ and what is their significance
  • Business value and what this really means
  • The voice of the customer – what it means and how/why to use this as your guiding light in supporting demand capture
  • The roles of IT service management, Lean, DevOps, and other concepts in the integrated model
  • The concepts of demand, plan, build, and run

Don’t miss this eye-opening webinar to understand the next steps you can take to fully understand and then implement an integrated approach to IT service management.

Troy is a highly celebrated industry authority and is considered by many to be one of the world’s top ITSM and Lean experts. Take advantage of his vast 30+ years of knowledge and real-world consulting experience to understand what it really means to take a fully ‘integrated’ IT service management approach.

Register For This Webinar →


Unlocking IT Success with Cascading Goals and Balanced Scorecard

Matthew Bowles
Matthew Bowles

Principal IT Management Consultant
Pink Elephant

Date: Thursday, May 2, 2024
Time: 12:00pm New York | 5:00pm London

Join us for an exclusive webinar inspired by the core principles of our highly acclaimed IT Performance and Improvement Management™ course. In this webinar, we'll explore the concepts of cascading goals and a Balanced Scorecard, empowering you to drive success and achieve strategic alignment.

Cascading goals represent a powerful methodology for translating high-level strategic objectives into actionable tasks at every level of your organization. By cascading goals effectively, you can ensure that every service, process, team, and individual is aligned with the overarching mission and vision, driving cohesive efforts toward shared goals.

Complementing cascading goals, the Balanced Scorecard framework offers a comprehensive approach to performance measurement and management. By incorporating financial, customer, internal process, and learning and growth perspectives, the Balanced Scorecard provides a holistic view of performance, enabling informed decision-making, and strategic prioritization.

In this webinar, we’ll discuss:

  • The fundamentals of cascading goals and how to effectively implement them throughout your organization
  • Strategies for aligning individual and team objectives with broader strategic initiatives to drive cohesive action
  • The role of the Balanced Scorecard in measuring and managing performance across multiple dimensions
  • Practical tips and best practices for developing and implementing a Balanced Scorecard framework tailored to your unique needs
  • Real-world examples highlighting the benefit of cascading goals and Balanced Scorecard implementation

Don't miss this opportunity to gain actionable insights and take your organization's performance to new heights. Register now to secure your spot in this must-attend webinar!

Register For This Webinar →



STOP! Don’t Commit To A New ITSM Tool Until After This Webinar!

Charlie Miles, Principal IT Management Consultant, Pink Elephant
George Spalding VP & Executive Consultant, Pink Elephant
Troy’s Secret Strategies for IT Success through the Service Catalog

Troy DuMoulin, Vice President, Research and Development, Pink Elephant
Troy’s Secret Lean IT Strategies for Improving ITSM Performance

Troy DuMoulin, Vice President, Research and Development, Pink Elephant
What It Really Takes to Establish and Manage a Highly Effective Request Management Process

Jennifer Wels, Senior IT Management Consultant, Pink Elephant
What It Really Takes to Establish and Manage a Highly Effective Change Management Process

Matthew Bowles, Principal IT Management Consultant, Pink Elephant
Integrated IT Business Management™ – The Model and Key Concepts

Troy DuMoulin, Vice President, Research and Development, Pink Elephant
Value Stream Mapping Techniques for Optimal Workflow

Graham Furnis, IT Management Consultant, Pink Elephant
The Business Value of Effective IT Performance and Improvement Management

Matthew Bowles, Principal IT Management Consultant, Pink Elephant
How to Become An Effective IT Business Leader

Charlie Miles, Principal IT Management Consultant, Pink Elephant
The Key Role of the IT Business Relationship Manager

George Spalding, VP & Executive Consultant, Pink Elephant
What IT Leaders and Managers Need to Know about ‘Integrated’ IT Business Management

Vanessa Kornborg, IT Management Consultant, Pink Elephant
Using the 20/20 Model For Effective Leadership and Successful Organizational Change

Robin Hysick, Senior IT Management Consultant, Pink Elephant
The 9 Essential Building Blocks for Successful ITSM Process Management

David Ratcliffe, President, Pink Elephant
Matthew Bowles, Principal IT Management Consultant, Pink Elephant