Tracks, Speakers & Sessions

Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the most content-rich IT service management program in the industry.

Pink21 covers: ITIL® v3 and ITIL 4 (including advanced content); Lean (Kaizen to leadership); Agile and Scrum; DevOps (especially the OPS side and what it means to really collaborate and eliminate silos!); Organizational Change Management; Business Relationship Management; IT Asset Management, and more.

Look below for the tracks, speakers and session descriptions.

Code Description
General These sessions are of general interest to everyone regardless of their level of knowledge, management or business experience or industry certification.
Beginner These sessions are aimed at those who are new to the subjects presented and do not possess industry certification or have just started working with the subject.
Beyond Beginner These sessions are for those with practical experience and have attained knowledge of the subject beyond just a basic and introductory level.

Pink21 Host

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Pink21 Host
Wayne Cotter, Comedian, Entertainer

Sunday Pre-Conference Optimizers

Arrive early for the conference and maximize your learning opportunities! Start your Pink21 conference experience on Sunday afternoon with one of these value-added breakout sessions presented by Pink’s amazing and talented trainers.

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ITIL v3 Versus ITIL 4 – What Are The Differences You Need To Know About?
Charlie Miles, Principal Consultant, Pink Elephant
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ITIL 4 Specialist: Create, Deliver & Support – An Overview
Judy Benda Schnurr, Management Consultant, Pink Elephant
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ITIL Specialist: Drive Stakeholder Value – An Overview
Gary Case, Principal Consultant, Pink Elephant
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ITIL Specialist: High Velocity IT – An Overview
Beverly Parker, Management Consultant, Pink Elephant
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ITIL 4 Strategist: Design, Plan, Improve – An Overview
Jennifer Wels, Management Consultant, Pink Elephant
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ITIL 4 Leader: Digital & IT Strategy – An Overview
Robin Hysick, Management Consultant, Pink Elephant

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Sunday Exclusive Workshops For Platinum & Executive Pass Holders

These sessions, held on Sunday are exclusive workshops for Executive VIP and Platinum pass holders only. To read more about these passes and their benefits, click here.

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Leading Transformational Change Requires a Full Stack Systems Integration Approach
Troy DuMoulin, VP Research & Development, Pink Elephant
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Leading With Gratitude: Eight Leadership Practices For Extraordinary Business Results
Chester Elton, “The Apostle of Appreciation”

Keynote & Featured Speakers

The world is filled with mind-blowing acts of creativity, heroism and truly courageous and inspirational people who are making a big difference.

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Get Your Ship Together
Michael Abrashoff, Former Navy Commander, USS Benfold
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Five Steps to Make the Impossible Possible
Ben Nemtin, Bestselling Author
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The Unicorn Project
Gene Kim, CTO, Researcher, Founder of IT Revolution, and Co-author of The Phoenix Project, The DevOps Handbook, and The Unicorn Project

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Power Hour

The Power Hour includes high-profile general sessions that are featured in a very special way. Instead of scheduling only one keynote general session in this time slot, there are a few very powerful sessions and speakers to choose from! Choose the one that’s right for you and your areas of interests.

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A Beginner’s Guide To Quantum Computing
Dr. Shohini Ghose, Quantum Physicist & Computer Sciences Professor
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Gene Kim, CTO, Researcher, Founder of IT Revolution, and Co-author of The Phoenix Project, The DevOps Handbook, and The Unicorn Project
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Leading With Gratitude: Eight Leadership Practices For Extraordinary Business Results
Chester Elton, “The Apostle of Appreciation”

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Networking Receptions

Sunday & Monday Night Networking Receptions

Everyone is invited to join us on Sunday evening for a welcome reception, and on Monday evening for an additional networking reception. Both evenings will have drinks, canapes and fun – it’s a perfect opportunity to wind down, mingle, talk shop and make new friends.

Tuesday Night Networking Party

All attendees are invited to the Tuesday evening party in The Club, where you can expect unrivalled service in a high-energy atmosphere. The Club is an exquisitely chic and stunning world-class nightclub experience. The exclusive elevated entrance off the Bellagio casino floor leads you up into a dramatic aerial perspective of elegant booths layering the dance floor in an impressive multi-tiered environment. There will be drinks and canapes with sounds provided by leading Las Vegas DJ, Shai Peri.

Exclusive Executive VIP Pass Dinner – Sunday Evening

For Executive VIP Pass holders. Join us on Sunday evening after the Welcome reception. Pink’s senior consultants will join in for networking too. Get up close and personal with them to talk shop and discuss your most pressing leadership issues. Mingle and make new like-minded friends who share common IT management and business challenges.

ITSM Networking – Pink20
ITSM Networking – Pink20
ITSM Networking – Pink20

Track 1: IT Leadership & Culture

IT and business leaders in action! Listen to these forward-thinking speakers present cutting-edge trends and successes in the areas of people management, organizational change management, and cultural transformations.

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Case Study
Chris Flanagan, VP of Operations and Service Management, Prudential
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The Role Of The IT Business Relationship Manager
Gary Case, Principal Consultant, Pink Elephant
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Leading With Gratitude: Eight Leadership Practices For Extraordinary Business Results
Chester Elton, “The Apostle of Appreciation”
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Key and Distinct Elements Of A Lean Business Culture
Troy DuMoulin, VP Research & Development, Pink Elephant
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Understanding Neuroscience and How to Rewire Your Brain for Maximum Performance
Klyn Elsbury, Author and Trainer

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Track 2: Strategic IT Management

How do you build a high performing IT organization – one that is truly business focused? Speakers in this track cover a wide array of best practices for developing and executing IT strategy, providing a blueprint of how technology supports and shapes the organization's overall business strategy.

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Getting Control Over Your IT Assets, including IoT – A Leader’s Guide
Charlie Miles, Principal Consultant, Pink Elephant
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ITIL 4: Strategy in a Changed Industry
David Cannon, ITIL v3 and ITIL 4 Author, Executive Vice President, nfiniti3
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IT Strategic Management Mastermind Session – Panel Discussion
Facilitated by David Ratcliffe, President, Pink Elephant
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Case Study
Joseph Hayes, VP & CIO, Prudential Group Insurance

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Track 3: Organizational Change Management

IT organizations are undertaking numerous projects and changes of all kinds. Organizational Change Management (OCM) is about managing the effect of new business processes, changes in organizational structure and cultural changes. It’s about addressing the people side of change management – an often overlooked but very critical aspect of change.

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Ask The Pink Experts – Platinum Pass Q&A
Gary Case, Principal Consultant, Pink Elephant
Jennifer Wels, IT Management Consultant, Pink Elephant
Matthew Bowles, Director of Professional Services, Pink Elephant
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Organizational Change Management – An Introduction
Beverly Parker, IT Management Consultant, Pink Elephant
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Real World Examples of How to Use Lewin’s & Kotter’s Change Models
Jennifer Wels, IT Management Consultant, Pink Elephant
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How Big Is Your Definition of “Us”?
Troy DuMoulin, VP Research & Development, Pink Elephant

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Track 4: DevOps, Agile & Scrum

Pink is the only major event profiling the “Ops” side of DevOps and Agile! IT operations groups are embracing Agile and Scrum concepts instead of the more traditional project management methodologies. And, DevOps continues to be a major focus area for IT operations. Best Practices are profiled for establishing and maintaining the collaboration of people and teams, and the integration of key processes across IT and the enterprise.

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Communication, Trust & Automation: The Secret of our Success Building a DevOps “Culture”
Perry J. Egerton, Technical Lead, U.S. Department of Agriculture
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I’ve Looked At DevOps From Both Sides Now – With No Illusions!
George Spalding, Executive Vice President, Pink Elephant
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15 Essential Practices For DevOps Success – Part One & Part Two
George Spalding, Executive Vice President, Pink Elephant

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Track 5: ITIL – The Evolution and Revolution

Over the past three decades, tens of thousands of IT organizations around the globe have relied on ITIL, the world’s most successful ITSM model, to help them achieve business value. Experts and case studies in this track highlight best practices for ITIL v3 (yes – still going strong!), and the many new components of ITIL 4’s Service Value System.

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Enabling Proactive Problem Management & Reducing Major Incidents with Data Analytics
Troy DuMoulin, VP Research & Development, Pink Elephant
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One Pipeline to Bring Them All into Quality and Bind Them!
Christopher Duncan, Associate Director, IT Service Operations, Humana Inc.
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ITIL 4: Create Deliver, Support
Barclay Rae, Writer & ITIL 4 Author
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Pick a Card, Any Card! Using ITIL 4’s Four Dimensions (and more!) to Define Standard Workflows
Sarah Topham, Process Improvement Specialist, Business Analyst, Rochester Institute of Technology
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Strengthening the Three-Legged Stool: Change, Configuration, and Release Management
Alan Dresser, ITSM Manager, U.S. Department of the Navy.

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Track 6: Lean IT

All IT managers need to know Lean concepts and practices – it is not a nice-to-have, but an absolutely-need-to-have! Understanding Lean better prepares you to learn the integrated concepts of ITIL 4.

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Track 7: Tools & Technology – Demonstrations & Labs

Sessions in this track are actual demonstrations and instructional labs showcasing how to align processes and tools.

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How To Implement Incident, Problem & Change Management Using PinkATLAS
Brian Curry, Senior Account Manager, Pink Elephant
Matthew Bowles, Director, Professional Services, Pink Elephant
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Making AI Easy: Using Design Thinking to Deploy Effective Employee Self-Service
Kevin O’Dea, Solutions Consultant, LogMeIn

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.

Track 8: Half-Day Workshops

In these free half-day workshops, don’t miss this unique opportunity to learn from the best – Pink’s highly knowledgeable and world-renowned consultants. Spend a few hours with the best minds in the industry. t’s a great way to introduce yourself to a subject, or get a refresher!

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PinkSCAN – Incident, Problem and Change Management
Jennifer Wels, Management Consultant, Pink Elephant
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PinkSCAN – Request Fulfilment, Service Level Management & Service Catalogue
Charlie Miles, Principal Consultant, Pink Elephant
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PinkSCAN – Supplier Management & Business Relationship Management
Matthew Bowles, Director, Professional Services, Pink Elephant
Gary Case, Principal Consultant, Pink Elephant
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7 Guiding Principles Of ITIL – What They Really Mean In The Real World!
Beverly Parker, Management Consultant, Pink Elephant

Pink21 program is under development. Check back to look at more speakers as they are confirmed. The full program will be complete by August 31st. Sign up for our e-bulletins to get all the latest news about speakers and content, discounts and early bird special offers.