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How To Define & Implement A Service Catalog

COURSE OVERVIEW

This two-day interactive course will provide you with a practical, structured and proven approach to designing, establishing and maintaining a Service Catalog.

The course goes beyond the ITIL® theoretical guidance for Service Catalog Management and focuses on explaining how to plan for, design, build, implement and maintain a Service Catalog that will meet your business needs. You will also learn how to:

  • Map IT services to business processes and functions
  • Describe the services that IT provides in terms of business value and business outcomes
  • Publish services in an actionable Service Catalog
LEARNING OUTCOMES

Attendees will gain the skills and knowledge they need to effectively and efficiently plan for and produce a Service Catalog listing all of the services that IT offers and that the business needs. Through instructor-led discussions, case studies, real-world examples and group exercises, attendees will gain practical knowledge and learn how to:

  • Identify and define your IT services and offerings using a standard methodology
  • Describe and explain the usage, benefits and relationships of the different layers and views of the Service Catalog
  • Understand how the service structures integrate with other key processes in IT Service Management (ITSM)
  • Differentiate between the Business Portfolio Catalog and the Request Catalog
  • Use service based cost models to help understand the cost of services available in the Catalog
  • Understand the activities and roles required to maintain the Service Catalog
  • Understand the various technology options available to create, implement and maintain the Service Catalog
  • Identify what success looks like once you’ve implemented the Service Catalog
  • Follow practical steps to align IT services with business services
  • Publish your services in an actionable Service Catalog
  • Ensure your service structure integrates with key IT processes and practices
  • Differentiate between a Business Portfolio Catalog and a Request Catalog to tie your service catalog to the request fulfillment process
  • Use your IT service structures in the CMDB
  • Explain how the sharing of knowledge gained through the service catalog can benefit IT and the business
  • Identify tool requirements for the Service Catalog
WHO SHOULD ATTEND?

Anyone who requires a detailed understanding of how to create and maintain a Service Catalog, Any individual charged with defining services that will be published in a Service Catalog

PREREQUISITES

There are no prerequisites for this course.

EXAM & CERTIFICATION

There is no exam for this course

You will attain 14.5 professional development units (PDUs) for Project Managers

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Public (Open Enrollment):
    • Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.
    • Web-Based: On specific dates throughout the year; hosted live online with our expert instructor.
  • In-House (On-Site):
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Purchase Course
Course Summary

Duration (Public / In-House):
2 Days

Formats Offered:
Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
No Exam

Purchase Course
Course Dates for How To Define & Implement A Service Catalog
How
When
Where
Course Fee
Public Dates - Virtual Classroom
Virtual
Apr 23-24, 2019
Web-Based
USD 1,195.00