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Integrated Service Management Essentials™

COURSE OVERVIEW

No other course provider gives you an 'integrated' view of IT Service Management (ITSM) – a must have in today’s turbulent business environment. This includes a unique 'Full Stack' view of DevOps, which is a necessity to successfully enable improved quality, higher speed and a reduction in costs.

IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks such as ITIL® to improve the quality and value of their service delivery capabilities.

In addition to ITIL, recent trends and market pressures have introduced new models, methods and concepts designed to further accelerate traditional IT management practices such as project management, software development and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management focus, rather than collaborating and gaining the benefit of integration.

The Integrated Service Management Essentials certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of Lean, Agile and DevOps work together with ITIL processes to enable successful outcomes, remove waste, lower costs and increase business value.

The course promotes the view that an 'integrated' approach to managing these practices is needed (and explains exactly how), and that it is not a matter of “which one do we choose?”

LEARNING OUTCOMES

By the end of this certification course, you will be able to articulate:

  • The concept of integrated service nanagement in relation to business goals
  • The scope, benefits and key touch points of integrated service management in respect to how ITIL, Lean, Agile, DevOps and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs and deliver customer value
  • The differences in perspective and focus of a technology versus a service outcome-focused organization
  • The core service management lifecycle stages and processes as defined by ITIL and how they are enabled or modified by other models such as Agile and DevOps
  • The core elements of Lean thinking, value stream mapping and process improvement
  • Agile project management practices, including Scrum roles and processes
  • How the principles and automated practices of continuous delivery, integration and deployment improve speed to value and reduce risk
  • The key principles of 'DevOps – The Full Stack' in respect to improved collaboration, continuous delivery and automation
  • How organizational change management practices can be applied to achieve success with major cultural transformations
WHO SHOULD ATTEND?

This class is designed for anyone working in an IT organization with a role in service management, operations, project management, software development, management and leadership.

PREREQUISITES

There are no mandatory prerequisites. Work experience in IT services is recommended.

EXAM & CERTIFICATION

This course prepares participants for the examination leading to the Integrated Service Management Essentials certificate, granted by Professional Designations:

  • Exam is 1 hour; multiple-choice; closed book
  • You will receive an exam voucher for the web-based exam, to be scheduled after the course
  • 12 PDUs are awarded
COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.

COURSE FORMATS

This course is available in multiple formats, including:

  • Public/Classroom – presented in hotels at a variety of locations on specific dates throughout the year.
  • Virtual/Web-Based – the full classroom course delivered live online on specific dates throughout the year.
  • In-House – bring the classroom course to your location on dates convenient to you.

If you would like more information on any of these options, please call us at 1-888-273-PINK.

SPECIAL OFFERS!

A FREE Online Course With Your 'Integrated Service Management Essentials' Purchase

Promoting a new and unique approach to IT Service Management, Pink is offering a free self-paced online course (including exam!) with the purchase of the industry leading, Integrated Service Management Essentials certification course (public or virtual formats).

This special offer will help you, to not only understand the new approach, but also expand your knowledge, scope and understanding of today’s most relevant IT best practice frameworks – ITIL, Lean IT, DevOps, Agile and more.

You can choose from the following self-paced online certification courses:

To take advantage of this special offer, simply contact our Customer Service Center by:

  • Calling 1-888-273-PINK (+1-905-331-5060)
  • Email us at info@pinkelephant.com
  • Ask your questions via our Live chat window

BUY THIS COURSE IN PUBLIC OR VIRTUAL FORMAT NOW!
Course Dates for Integrated Service Management Essentials™
When
Where
How
Course Fee
May 29-30, 2018
Web-Based
Virtual Course
CAD 1,495.00
Jun 28-29, 2018
Web-Based
Virtual Course
CAD 1,495.00
Jul 26-27, 2018
Web-Based
Virtual Course
CAD 1,495.00
Aug 22-23, 2018
Scottsdale, AZ
Public Course
USD 1,495.00
Sep 27-28, 2018
Web-Based
Virtual Course
CAD 1,495.00
Oct 25-26, 2018
Web-Based
Virtual Course
CAD 1,495.00
Nov 19-20, 2018
Web-Based
Virtual Course
CAD 1,495.00
Dec 13-14, 2018
Web-Based
Virtual Course
CAD 1,495.00