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ITIL Planning, Protection & Optimization

This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Planning, Protection & Optimization. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

COURSE OVERVIEW

This official ITIL capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
LEARNING OUTCOMES

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Capacity Management: Ensures cost justifiable IT capacity always exists and is matched to the needs of the business
    • Availability Management: Ensures the level of service availability is matched to, or exceeds, the needs of the business
    • IT Service Continuity Management: Supports the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
    • Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned
    • Demand Management:Identifies patterns of business activity to enable the appropriate strategy to be implemented
  • How the Risk Management processes work in the context of these processes
  • Technology and implementation considerations for the key processes
  • Important considerations for continual improvement of these processes
WHO SHOULD ATTEND?

Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with the processes described above.

PREREQUISITES

To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .

EXAM & CERTIFICATION

  • This course prepares you for the examination leading to the ITIL Intermediate Certificate: Planning, Protection & Optimization. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.
  • You must attain a mark of 70% to pass the exam and gain four credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system.
  • You will attain 32 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.

COURSE FORMATS

This course is available in multiple formats, including:

  • Self-Paced Online – where you can learn at your own pace at any time.
  • Public/Classroom – presented in hotels at a variety of locations on specific dates throughout the year.
  • Virtual/Web-Based – the full classroom course delivered live online on specific dates throughout the year.
  • In-House – bring the classroom course to your location on dates convenient to you.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window on our website.

SPECIAL OFFERS!

  1. Get the prerequisite course, ITIL Foundation, FREE when you purchase this course.
  2. Boost your ITIL learning with the ITIL “Super Seven” Personal Training Pass – complete 7 ITIL courses over the next 2 years and become an “ITIL Expert”!

BUY THIS COURSE IN SELF-PACED OR VIRTUAL FORMAT NOW!
Course Dates for ITIL Planning, Protection & Optimization
When
Where
How
Course Fee
Anytime
Anywhere
Self-Paced
CAD 840.00
Nov 05-09, 2018
Web-Based
Virtual Course
CAD 2,875.00