Service Configuration Management Specialist

Quote from a Raving Fan:

“The CMDB training is excellent. This course should be required for any company that will be implementing Configuration Management. The reference materials are very detailed.”

A properly managed and implemented service configuration management practice provides valuable information about the delivery and quality of IT services. Yet, many organizations struggle with the complexity involved in establishing and maintaining this critical service management capability. This two-day certification course goes beyond establishing a configuration management database (CMDB) and takes a deep dive into the design, deployment, and management required for a sustainable service configuration management practice. This practical course will help you identify critical success factors related to organizational goals and establish approaches to overcome the design, deployment, and ongoing management issues you face.


Upon the successful completion of this course, you will have the ability to:

  • Understand ITIL® 4 best practices related to service configuration management
  • Define and apply data governance and management principles to your configuration management system
  • Define the differences, relationship, and dependencies between service configuration management and IT asset management
  • Define and model IT services within a configuration management database
  • Understand and apply CMDB data modeling and design techniques
  • Understand how to design the service configuration management practice to support and integrate with other key IT management practices such as:
    • IT asset management
    • Service financial management
    • Service level management
    • Monitoring and event management
    • Incident and problem management
  • Adopt and adapt principles, as well as how to approach service configuration management automation and data source federation
  • Identify critical configuration management governance and management roles such as service owners, domain owners, and configuration management managers

Configuration managers, product and service owners, asset management owners, information and security management roles, business analysts, IT process designers, data architects, IT consultants, IT project managers


This is an advanced course where participants should already be familiar with general ITIL terms and theory. It is strongly recommended that you hold an ITIL 4 Foundation certificate before attending this course. If you do not hold this certificate, it is attainable through Pink Elephant’s ITIL 4 Foundation course.


This course prepares participants for the examination leading to the Service Configuration Management Specialist certificate, granted by Professional Designations:

  • The exam is 60 minutes in length and is a 40-question, multiple-choice, closed-book exam
  • A mark of 65% (26 correct answers) is required to pass the exam
  • You will receive an exam voucher for the web-based exam, to be scheduled following the course.
  • Upon completion of this course, you may apply for self-directed learning PDUs through PMI. A certificate of attendance is available upon request.

Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under the Pink Elephant Terms of Use.


If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at, or ask your questions via our convenient Chat window at the bottom-right-hand corner of this page.

Training Method Description Purchase Options
Public, Virtual Web-Based On specific dates throughout the year; hosted live, online, with our expert instructor. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team Public Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact
Virtual, Live Team Training On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team: Click here to read a case study profiling how an organization has recently and very successfully utilized virtual team training.
Onsite, Live Team Training On dates convenient to you; exclusively for your team live, and at your location with our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team:
  • Onsite team training is currently not offered because of COVID-19 and social distancing protocols.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Purchase Course
Course Summary

Duration (Public / In-House):
2 Days

Formats Offered:
Public Web-Based
  • Live Classroom
  • Web-Based

Exam Provider:
Professional Designations

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Purchase Course
Course Dates for Service Configuration Management Specialist
Course Fee
Public Dates - Virtual Classroom
Aug 19-20 2021
CAD 1,995.00
Public Dates - Virtual Classroom
Oct 04-05 2021
CAD 1,995.00