ITIL 4 Leader – Digital & IT Strategy

With the speed at which digital technologies are evolving, organizations have had to accelerate the adoption of a flexible, digital transformation strategy that includes a holistic approach spanning across the enterprise.

The unavoidable interaction between people, digital technologies, and physical assets has created an increasingly fast-paced and complex environment that requires organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to remain competitive.

For leaders, the development of a digital transformation strategy comes with its own distinct set of challenges – from both a technical and cultural perspective.


COURSE OVERVIEW

The three-day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

This course is ideal for IT leaders and aspiring leaders who want to develop the essential skills required to overcome digital disruption from new technologies. The all-new course structure is taught through interactive case studies and practical hands-on exercises. This ensures participants will learn a structured and flexible approach for addressing service management challenges as well as how to get the most value from their digital property.

The ITIL 4 Leader: Digital & IT Strategy course is one of two modules required to obtain the ITIL 4 Strategic Leader (SL) designation. This course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The other two courses needed for the SL designation are the ITIL® 4 Strategist: Direct, Plan & Improve certification course and the ITIL® 4 Foundation certification course (a prerequisite for the SL modules).

ITIL 4 Certification Scheme – Pink Elephant

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful ITIL 4 Strategic Leader: Digital & IT Strategy:

  • Architecture Management
  • Continual Improvement
  • Knowledge Management
  • Measurement and Reporting Management
  • Organizational Change Management
  • Portfolio Management
  • Project Management
  • Relationship Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Workforce and Talent Management
LEARNING OUTCOMES

Upon the successful completion of this course, you will have the ability to:

  • Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities
  • Relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology

You will also gain a clear understanding of:

  • Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
  • How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
  • The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • The risks and opportunities of digital and IT strategy
  • The steps and techniques involved in defining and advocating for a digital and IT strategy
  • How to implement a digital and IT strategy
WHO SHOULD ATTEND?

This course is for IT and business directors, heads of departments, aspiring business leaders, and other business professionals across the organization who are looking for guidance that will help them craft a digital vision, shape an IT and business strategy, and drive organizational change.

PREREQUISITES

  • A minimum of three years of IT managerial experience
  • ITIL 4 Foundation
CASE STUDY, EXAM, AND CERTIFICATION

  • ITIL 4 Leader: Digital and IT Strategy includes four case study assignments that are graded in-session and a multiple-choice exam taken subsequent to the training course.
  • Candidates must pass all the case study assignments to take the exam. This will be confirmed to candidates by the trainers before the end of the training.
  • Candidates who fail to complete the case study assignments in-session may be given an additional individual written assignment that is based on the same case study.
COURSE E-MATERIALS

Materials for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online:
    • Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for six months. Coming Q4 2020.
  • Public Web-Based:
    • On specific dates throughout the year; hosted live online with our expert instructor.
  • In-House:
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Live Web-Based: On dates convenient to you; exclusively for your team, hosted live online by our expert instructor.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.

Purchase Course
Course Summary

Duration :
Public/In-House: 3 Days
Self-Paced Online: 6 Months

Formats Offered:
Self-Paced Online
  • Available Q4 2020
Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

Purchase Course
Course Dates for ITIL 4 Leader – Digital & IT Strategy
How
When
Where
Course Fee
Public Dates - Virtual Classroom
Virtual
Sep 21-23 2020
Web-Based
CAD 3,225.00
Public Dates - Virtual Classroom
Virtual
Nov 16-18 2020
Web-Based
CAD 3,225.00
Public Dates - Virtual Classroom
Virtual
Jan 11-13 2021
Web-Based
CAD 3,225.00