Chapter 11: Lean IT Service Management:
Understanding & Navigating The Cultural Silos Of IT Value Streams

By Troy DuMoulin, VP, Research & Development, Pink Elephant

Run Grow Transform: Integrating Business and Lean IT, authored by Steve Bell and other industry thought leaders, guides you to more effectively align people and purpose, promote enterprise agility and leverage transformative IT capabilities to create value for your customers.

Troy DuMoulin, one of the industry’s most sought-after authorities, offers his expertise on Lean IT™ Service Management in the book’s 11th chapter. This insightful piece explores the dynamics behind the cultural disconnect often found between IT and business stakeholders looking to obtain value from the services IT provides.


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