Schedule-At-A-Glance

Monday, June 6, 2016

7:30 a.m. – 6:30 p.m.: Registration Information & Customer Service Desk Open

7:30 a.m. – 8:30 a.m.: Continental Breakfast

8:30 a.m. – 9:40 a.m.: Welcome Comments & Opening Keynote Speaker

Winning Body Language To Stand Out, Win Trust & Gain Credibility
Mark Bowden, Body Language Expert, TRUTHPLANE Inc

9:40 a.m. – 10:00 a.m.: Refreshment Break

10:00 a.m. – 11:00 a.m.:

Track 1: IT Leadership
Jeff Gill, SVP, Core Technology Services, Scivantage
Track 3: Thought Leadership
Jim Clemmer, President, Clemmer Group

11:00 a.m. – 11:15 a.m.: Comfort Break

11:15 a.m. – 12:15 p.m.:

Track 1: IT Leadership
Gustav Toppenberg, Sr. Director, Global Head Of IT Service Management, Aon PLC
Track 3: Thought Leadership
Jim Clemmer, President, Clemmer Group
Track 3: Thought Leadership
Scott Walling, Co-Founder, Service Management Software Specialist, Monitor 24-7 Inc.

12:15 p.m. – 1:30 p.m.: Lunch

12:30 p.m. – 1:15 p.m.:

Track 2: Pink University
Matthew Bowles, Director Of Professional Services, Pink Elephant
Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant

1:30 p.m. – 2:30 p.m.:

Track 1: IT Leadership
Brian Graham, Director, IT Service Management, Shared Services Canada
Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant
Track 3: Thought Leadership
Sherry Irwin, President & Principal Consultant, Technology Asset Management Inc., IAITAM Fellow

2:30 p.m. – 2:45 p.m.: Comfort Break

2:45 p.m. – 3:45 p.m.:

Track 3: Thought Leadership
Jim Clemmer, President, Clemmer Group
Track 3: Thought Leadership
David Mainville, CEO & Co-Founder, Navvia

3:45 p.m. – 4:05 p.m.: Beverage Break

4:05 p.m. – 5:15 p.m.: Keynote Speaker

Life After IT Transformation: The Next Act!
Joseph Hayes, VP & CIO, Prudential Group Insurance

5:15 p.m. – 7:00 p.m.: Networking Reception

Tuesday, June 7, 2016

7:00 a.m. – 5:00 p.m.: Information & Customer Service Desk Open

7:40 a.m. – 8:30 a.m.:

Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant
Track 4: “How-To” Labs
Graham Furnis, Management Consultant, Pink Elephant
Track 4: “How-To” Labs
Scott Priest, Management Consultant, Pink Elephant

7:15 a.m. – 8:30 a.m.: Continental Breakfast

8:30 a.m. – 9:40 a.m.: Keynote Speaker

G.R.E.A.T – Five Success Under Pressure Principles
Gary Bailey, Former Manchester United Goalie, Author & Leadership Expert

9:40 a.m. – 10:00 a.m.: Beverage Break

10:00 a.m. – 11:00 a.m.:

Track 2: Pink University
David Ratcliffe, President, Pink Elephant
Track 3: Thought Leadership
Ryan Ogilvie, ITSM Consultant, Blackfriar Consulting Inc.
Track 4: “How-To” Labs
Graham Furnis, Management Consultant, Pink Elephant

11:00 a.m. – 11:15 a.m.: Comfort Break

11:15 a.m. – 12:15 p.m.:

Track 1: IT Leadership
Gabriel Soreanu, Senior ITSM Consultant, Cisco Systems, Inc.
Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant
Track 3: Thought Leadership
Maureen Jesuthasan, Sr. Project Manager, Virtustream Infrastructure Managed Services

12:15 p.m. – 1:30 p.m.: Lunch

12:30 p.m. – 1:15 p.m.:

Track 2: Pink University
Matthew Bowles, Director Of Professional Services, Pink Elephant
Track 4: “How-To” Labs
Scott Priest, Management Consultant, Pink Elephant

1:30 p.m. – 2:30 p.m.:

Track 1: IT Leadership
Christopher Beck, Director, Governance & Provider Performance, Coach, Inc.
Track 2: Pink University
George Spalding, Executive VP, Pink Elephant
Track 3: Thought Leadership
Cody Wolf, Sales Engineer, Snow Software

2:30 p.m. – 2:45p.m.: Comfort Break

2:45 p.m. – 3:45 p.m.:

Track 1: IT Leadership
John Carter, Project Manager, Technology Service Innovations, City Of Ottawa
Track 2: Pink University
Matthew Bowles, Director Of Professional Services, Pink Elephant
Track 3: Thought Leadership
Jason Jones, Technical Product Manager, Bomgar

3:45 p.m. – 4:05 p.m.: Comfort Break

4:05 p.m. – 5:15 p.m.: Closing Keynote Speaker

The Future Isn’t What It Used To Be
George Spalding, Executive VP, Pink Elephant

5:15 p.m. – 5:30 p.m.: Closing Remarks

"Both times I have attended this event, I have come back with a great to do list of things for improvement - whether it's for our processes or for myself.” "Keynotes were excellent." “The keynote speakers are excellent and worth it all on their own.“ "First time at this and it was impressive.” "Great sharing of experience and options." "Excellent set of discussions covering a lot of food for thought." "Great speaker! Great team! Love it." "Impressed by the knowledge of Pink's consultants relating examples from real life experience...not just theory." "Spot on! Totally what I came for!" "Our team found this event invaluable and very worthwhile! The investment paid for itself many times over." "...By far the best and most professionally rewarding IT conference available" "Excellent! This conference is first class in every way" "This continues to be my IT organisation's conference of choice..." "Thank you, for yet, another well done conference...your conference delivered everything that I expected and more..."