7:30 a.m. – 6:30 p.m.: Registration Information & Customer Service Desk Open
7:30 a.m. – 8:30 a.m.: Continental Breakfast
8:30 a.m. – 9:40 a.m.: Welcome Comments & Opening Keynote Speaker
Winning Body Language To Stand Out, Win Trust & Gain Credibility
Mark Bowden, Body Language Expert, TRUTHPLANE Inc
9:40 a.m. – 10:00 a.m.: Refreshment Break
10:00 a.m. – 11:00 a.m.:
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Track 1: IT Leadership
Jeff Gill, SVP, Core Technology Services, Scivantage
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Track 3: Thought Leadership
Jim Clemmer, President, Clemmer Group
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11:00 a.m. – 11:15 a.m.: Comfort Break
11:15 a.m. – 12:15 p.m.:
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Track 1: IT Leadership
Gustav Toppenberg, Sr. Director, Global Head Of IT Service Management, Aon PLC
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Track 3: Thought Leadership
Jim Clemmer, President, Clemmer Group
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Track 3: Thought Leadership
Scott Walling, Co-Founder, Service Management Software Specialist, Monitor 24-7 Inc.
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12:15 p.m. – 1:30 p.m.: Lunch
12:30 p.m. – 1:15 p.m.:
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Track 2: Pink University
Matthew Bowles, Director Of Professional Services, Pink Elephant
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Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant
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1:30 p.m. – 2:30 p.m.:
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Track 1: IT Leadership
Brian Graham, Director, IT Service Management, Shared Services Canada
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Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant
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Track 3: Thought Leadership
Sherry Irwin, President & Principal Consultant, Technology Asset Management Inc., IAITAM Fellow
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2:30 p.m. – 2:45 p.m.: Comfort Break
2:45 p.m. – 3:45 p.m.:
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Track 3: Thought Leadership
Jim Clemmer, President, Clemmer Group
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Track 3: Thought Leadership
David Mainville, CEO & Co-Founder, Navvia
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3:45 p.m. – 4:05 p.m.: Beverage Break
4:05 p.m. – 5:15 p.m.: Keynote Speaker
Life After IT Transformation: The Next Act!
Joseph Hayes, VP & CIO, Prudential Group Insurance
5:15 p.m. – 7:00 p.m.: Networking Reception
7:00 a.m. – 5:00 p.m.: Information & Customer Service Desk Open
7:40 a.m. – 8:30 a.m.:
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Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant
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Track 4: “How-To” Labs
Graham Furnis, Management Consultant, Pink Elephant
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Track 4: “How-To” Labs
Scott Priest, Management Consultant, Pink Elephant
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7:15 a.m. – 8:30 a.m.: Continental Breakfast
8:30 a.m. – 9:40 a.m.: Keynote Speaker
G.R.E.A.T – Five Success Under Pressure Principles
Gary Bailey, Former Manchester United Goalie, Author & Leadership Expert
9:40 a.m. – 10:00 a.m.: Beverage Break
10:00 a.m. – 11:00 a.m.:
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Track 2: Pink University
David Ratcliffe, President, Pink Elephant
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Track 3: Thought Leadership
Ryan Ogilvie, ITSM Consultant, Blackfriar Consulting Inc.
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Track 4: “How-To” Labs
Graham Furnis, Management Consultant, Pink Elephant
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11:00 a.m. – 11:15 a.m.: Comfort Break
11:15 a.m. – 12:15 p.m.:
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Track 1: IT Leadership
Gabriel Soreanu, Senior ITSM Consultant, Cisco Systems, Inc.
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Track 2: Pink University
Troy DuMoulin, VP Research & Development, Pink Elephant
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Track 3: Thought Leadership
Maureen Jesuthasan, Sr. Project Manager, Virtustream Infrastructure Managed Services
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12:15 p.m. – 1:30 p.m.: Lunch
12:30 p.m. – 1:15 p.m.:
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Track 2: Pink University
Matthew Bowles, Director Of Professional Services, Pink Elephant
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Track 4: “How-To” Labs
Scott Priest, Management Consultant, Pink Elephant
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1:30 p.m. – 2:30 p.m.:
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Track 1: IT Leadership
Christopher Beck, Director, Governance & Provider Performance, Coach, Inc.
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Track 2: Pink University
George Spalding, Executive VP, Pink Elephant
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Track 3: Thought Leadership
Cody Wolf, Sales Engineer, Snow Software
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2:30 p.m. – 2:45p.m.: Comfort Break
2:45 p.m. – 3:45 p.m.:
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Track 1: IT Leadership
John Carter, Project Manager, Technology Service Innovations, City Of Ottawa
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Track 2: Pink University
Matthew Bowles, Director Of Professional Services, Pink Elephant
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Track 3: Thought Leadership
Jason Jones, Technical Product Manager, Bomgar
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3:45 p.m. – 4:05 p.m.: Comfort Break
4:05 p.m. – 5:15 p.m.: Closing Keynote Speaker
The Future Isn’t What It Used To Be
George Spalding, Executive VP, Pink Elephant
5:15 p.m. – 5:30 p.m.: Closing Remarks
| "Both times I have attended this event, I have come back with a great to do list of things for improvement - whether it's for our processes or for myself.” | "Keynotes were excellent." | “The keynote speakers are excellent and worth it all on their own.“ | "First time at this and it was impressive.” | "Great sharing of experience and options." | "Excellent set of discussions covering a lot of food for thought." | "Great speaker! Great team! Love it." | "Impressed by the knowledge of Pink's consultants relating examples from real life experience...not just theory." | "Spot on! Totally what I came for!" | "Our team found this event invaluable and very worthwhile! The investment paid for itself many times over." | "...By far the best and most professionally rewarding IT conference available" | "Excellent! This conference is first class in every way" | "This continues to be my IT organisation's conference of choice..." | "Thank you, for yet, another well done conference...your conference delivered everything that I expected and more..." |
