What is an “ITSM Leader”?
Today’s IT Service Management ITSM leaders need to get things done through influence. This means that senior IT leaders and those responsible for ITSM process improvement initiatives (C-level, Directors, Program/Project Managers, Business Analysts, Process Owners, etc.) demonstrating personal leadership – getting results through others by building relationships and using influencing skills rather than relying on positional power and authority alone.
PinkFORUM16 is a must-attend event for anyone charged with implementing any aspect of ITSM process improvement programs, and influencing those around them to accept change and achieve positive results.
The unique program features multiple tracks addressing many of today’s most pressing IT management issues.
The net result of these issues is the reality that IT service providers are under increased scrutiny and pressure to deliver value at the speed of business demand, mitigate risk, provide financial transparency and show observable progress towards asset optimization. To do this effectively and efficiently IT leaders need to have the knowledge and language required to respond to business requirements as a strategic partner focused on enabling business outcomes.
To directly address these challenges the objective of PinkFORUM16 is to provide today’s IT leaders with essential awareness, insights, guidance and strong advice for ensuring that the critical issues are being addressed in language their business partner’s understand and value.
What does today’s ITSM Leader need to focus on?
And, which qualities and characteristics do they need to develop and demonstrate in order to execute an effective vision and strategy?
We can learn from generic business principles as well as specific Governance and ITSM bodies of knowledge. The acclaimed book What Really Works: The 4+2 Formula For Sustained Business Success describes four primary management practices that need to be mastered:
COBIT® 5 describes the following Seven Key Enabler’s as required for establishing effective Enterprise Governance:
The ITIL® Service Design book says that in order to deliver an effective and efficient ITSM operation we need to understand and control the four Ps:
So, as you can see – even though the words chosen might be different – there's clear overlap in what business people say our leaders need to focus on, and what IT Governance and ITIL say!
Within the context of these bullets above we'll address many critical issues facing ITSM leaders. Our objective is to provide you with essential awareness, insights, guidance and strong advice for ensuring that today's critical issues are being addressed.
Who Should Attend?
...And, anyone seeking to positively influence others to implement change.
| "PinkFORUM provides attendees with cutting edge content in an exciting and collaborate environment." | "The learning benefits combined with the networking opportunities make PinkFORUM an excellent industry event." | "PinkFORUM14 was excellent, one of the top conferences I have attended in the past few years." | "This event convinced me that I should attend Pink’s February conference whether (my company) pays for it or not." | "This is now my favorite Pink event!" | "This came along at exactly the right moment in our Service Management transformation." | "Excellent information. Excellent speaker. Lots of take always. Thank you." | "Very applicable to IT culture and leadership." | "Real IT, brilliant insight, state of the art enterprise IT." | "Really like this conference… would come again for sure." | "This was my first Pink Elephant conference. The quality of the conference and the speakers convinced me that I will register for the conference in February." | "The content was fabulous and very timely for my specific needs. It was nice to hear about being a leader in the IT world and the content could be applied across many aspects of my life not just my work life." | "The panel gave great perspective on process ownership and helped validate some actions my organization is taking to help mature our ITSM program." | "Wow! Powerful ideas. Now we just have to execute." | "The conference was wonderful. I really enjoyed it and hope I can get the funding again next year." |
