Problem Management: Root Cause Analysis Specialist™
/en-US/Course/Problem-Management-Root-Cause-Analysis
This interactive workshop will provide you with a practical, structured approach to applying established root cause analysis principles and techniques in order ...
PinkBASELINE – ITSM Process Capability Assessment - Pink Elephant
/en-US/Consulting/PinkBASELINE
A workshop-based, fast track approach to conducting an onsite, consultant-led ITSM process assessment, done in six business days.