Customized Agendas

Pink is proud to have the biggest, most comprehensive program in the industry. With over 120 sessions to choose from, there's something for everyone! If you're not sure which sessions to attend, take advantage of these sample agendas customized to your specific management role or level of ITSM knowledge. Choose sample conference agendas for:

The content rich conference program includes 12 tracks with over 120 sessions, which can be personally customized to fit your specific interests and organizational needs. Numerous subjects are covered including ITIL, Lean, DevOps, Agile, Scrum, and more! Which sessions have the industry’s leading experts selected for you? Check out these customized agendas and choose the one that most resonates with you.

Gary Case, Principal Consultant, Pink Elephant

This year, Gary is particularly interested in Agile and DevOps – and he thinks you should be too! Gary’s customized agenda includes numerous sessions about how to implement these two practices, and he has also included sessions that focus on the people side of Organizational Change Management.
Troy DuMoulin, VP, Research & Development, Pink Elephant

At Pink17 Troy strongly recommends you attend sessions that help you to understand how to accelerate and modernize the investment in IT Service Management (ITSM). The business drivers of today require higher levels of velocity and agility, yet still require the delivery of quality and the management of risk.
Graham Price, Principal Consultant, Pink Elephant

Graham’s customized agenda reflects his view that ITSM isn’t just about ITIL processes. It’s also the consideration and adoption of other practices such as Lean IT and DevOps and integrating them into your overall ITSM approach.
Jack Probst, Principal Consultant, Pink Elephant

Jack has created an agenda for those who have interest in Business Relationship Management, including communications and exercising influence within and across an organization. Managing strong internal and external partnerships is a must-have set of skills and competencies for today’s progressive IT professionals.
David Ratcliffe, President, Pink Elephant

David’s customized agenda represents a cross section of sessions that caught David’s attention as either hot topics in the industry or actionable skills necessary to create an effective and efficient workplace. Organizational Change Management is a growing discipline that is requiring more and more attention and you’ll find a number of sessions that speak to this subject.

If you have any questions about which sessions are right for you, don’t hesitate to contact our customer service team at 1-888-273-PINK or

"I was overall incredibly pleased with all of the sessions I attended. I found the format and content to be spot on and am excited for Pink17." "Speakers were fantastic, knowledgeable and inspirational." "I loved all these sessions and feel I walked away with something from each session." "Fantastic Keynotes!! Always!" "Keynotes are always my favourite!" "I thought the networking sessions were great. I had some great networking opportunities and left with some great beginnings to long lasting relationships." "...this has been by far my favorite one to attend and will try to convince my organization to continue to allow me to attend." "This was my first time attending Pink, I was blown away with the professionalism, the content, and the format. By far my best conference experience ever." "I will most definitely come back to this conference, it was highly useful and the topics that were discussed are right in line with what our company is doing right now." "This was the best work related conference I have ever been to." "It was my second Pink conference and I plan on coming back." "This was my 5th year and it's always been great. This year was no different." "This conference was amazing. I was actually sad to leave." "I would like to be able to attend this conference every year. This conference provides a good mix of technical, leadership and inspirational content. Great job." "I'm coming back next year. Only question is whether I bring 1 or 3 people." "I will be retiring soon. I may just go back to this next up coming Pink conferences on my own dime. I was that impressed." "I've attended several conferences but this was my first Pink Elephant and I truly found it to be one of the best I've attended." "I really enjoyed the conference and got a lot out of it. I got one additional person to go this year, next year I'm hoping to get two more." "Conference is exceptionally well organized with a great variety of speakers, breakout sessions and networking opportunities." "I always find the conference valuable and fun. A nice combination." "Invaluable, will definitely be coming back again. Great mix of networking and learning. Will be recommending this to others for sure. Thanks!" "It was my first conference and the experience was great." "This was my first year and I was very pleased with the conference! Will be coming back next year =)" "This conference was fabulous. The people were great, kind, and helpful."