Sample Itineraries

Pink is proud to have the biggest, most comprehensive program in the industry. With over 140 sessions to choose from, there's something for everyone! If you're not sure which sessions to attend, take advantage of these sample itineraries customized to your specific management role or level of ITSM knowledge. Choose sample conference itineraries for:

Are you curious to know what some of the industry experts have selected for the sessions they'd like to attend? Here's your chance. Check out the itineraries of six of today's industry's experts.

Gary Case

Gary Case, Principal Consultant, Pink Elephant
I am always interested in providing a well-rounded agenda for our Conference attendees and this is reflected in my picks. It provides sessions for those responsible for implementing IT Service Management in their organization by being able to draw on different best practices such as ITIL®, Lean IT, Agile, DevOps, Organizational Change and Business Relationship Management. You will enjoy these speakers and don’t miss our Keynotes either. You won’t be disappointed!

Troy DuMoulin

Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant
My personal interest lies in the areas of IT Leadership, Transformation and Strategy. Based on these preferences the list of sessions below reflect a selection of key sessions dealing with topics related to leadership, organizational change, strategic planning and business enablement.

Graham Price

Graham Price, Principal Consultant, Pink Elephant
This year’s conference agenda is a strong one. Many new topics have been introduced, including Organizational Change Management, Business Relationship Management and Cyber Risk and Security. Alongside these new “hot topics” are old conference favorites that are sure to please everyone no matter where they are in their IT Service Management Journey.

Jack Probst

Jack Probst, Principal Consultant, Pink Elephant
My interests for the conference are in the areas of IT Strategic Management (ITSM) and how IT organizations can fundamentally work to position themselves to embrace ITSM. I looked for sessions that were important for me to understand the basic underlying principles that must be in place for organizations to reshape their cultures and structures to provide enhanced value back to the business.

David Ratcliffe

David Ratcliffe, President, Pink Elephant
We’ve got an exciting line up of sessions this year! There are so many great ones to choose from, I had a hard time making a decision. As many of you know, leadership is an important subject for me, so you’ll find a variety of sessions that fall into this category, but you’ll also find sessions that pique my interest because they’re considered “hot topics” and emerging trends.

Rob England

Rob England, The IT Skeptic
The sessions you choose are dependent on where you are on your ITSM journey. Some sessions will resonate with you because of the particular problems your organization is wrestling with at the moment. If so, go. Bringing back tangible actionable value is one way to ensure you get to go to the conference again next year. For the time-slots with multiple sessions, these are my top choices, and what tough choices they were. Choose the one that best fits your ITSM journey.

If you have any questions about which sessions are right for you, don’t hesitate to contact our customer service team at 1-888-273-PINK or

  • "I was overall incredibly pleased with all of the sessions I attended. I found the format and content to be spot on and am excited for Pink16." "Speakers were fantastic, knowledgeable and inspirational." "I loved all these sessions and feel I walked away with something from each session." "Fantastic Keynotes!! Always!" "Keynotes are always my favourite!" "I thought the networking sessions were great. I had some great networking opportunities and left with some great beginnings to long lasting relationships." "...this has been by far my favorite one to attend and will try to convince my organization to continue to allow me to attend." "This was my first time attending Pink, I was blown away with the professionalism, the content, and the format. By far my best conference experience ever." "I will most definitely come back to this conference, it was highly useful and the topics that were discussed are right in line with what our company is doing right now." "This was the best work related conference I have ever been to." "It was my second Pink conference and I plan on coming back." "This was my 5th year and it's always been great. This year was no different." "This conference was amazing. I was actually sad to leave." "I would like to be able to attend this conference every year. This conference provides a good mix of technical, leadership and inspirational content. Great job." "I'm coming back next year. Only question is whether I bring 1 or 3 people." "I will be retiring soon. I may just go back to this next up coming Pink conferences on my own dime. I was that impressed." "I've attended several conferences but this was my first Pink Elephant and I truly found it to be one of the best I've attended." "I really enjoyed the conference and got a lot out of it. I got one additional person to go this year, next year I'm hoping to get two more." "Conference is exceptionally well organized with a great variety of speakers, breakout sessions and networking opportunities." "I always find the conference valuable and fun. A nice combination." "Invaluable, will definitely be coming back again. Great mix of networking and learning. Will be recommending this to others for sure. Thanks!" "It was my first conference and the experience was great." "This was my first year and I was very pleased with the conference! Will be coming back next year =)" "This conference was fabulous. The people were great, kind, and helpful."