Integrated Service Management Overview™


The interconnectivity of several new and long standing methodologies and best practices supporting IT Service Management (ITSM) is the key to driving real value for your internal business partners. But what are these practices and how do they work together to help IT deliver services better, faster and cheaper?

This 1-day course shows how proven ITSM capabilities and  Lean, Agile and DevOps practices can work together to enable digital transformation, accelerate IT processes, remove waste, lower cost and increase value to your customers.

You will learn the essential knowledge needed to adopt new practices and adapt service management processes to deliver business value throughout the organization.


This overview introduces topics necessary for understanding and integrating core service management processes, Lean Thinking, Agile project management and DevOps. Specifically, you will understand:

  • The concept of Service vs. Technology Management
  • The core service management processes required by every organization
  • Principles of System’s Thinking and Value Stream Orientation
  • How Integrated Service Management is the interconnectivity of Service Management, Lean, Agile and DevOps practices
  • The core elements of Lean Thinking and process improvement
  • Agile project management practices including SCRUM roles and processes
  • The key principles of DevOps and how it improves collaboration, continuous delivery and automation
  • How the integration of these practices enables process acceleration, reduction of risk and lower costs to increase business value
  • How Integrated Service Management can revitalize your service management initiatives


This overview is designed for anyone specializing, managing and working in an IT organization.


No prerequisites are required.


Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.


If you are new to ITSM, Agile, Lean IT or DevOps and would like more detailed guidance on how to apply any of those techniques and practices, we also suggest:


All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact us at 1-888-273-PINK or


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