ITSM Overview


PINK ELEPHANT IS THE WORLD’S LEADING ITSM EXPERT!

When it comes to ITIL® and IT service management (ITSM), Pink continues to stand out – after more than 30 years and four versions of ITIL, we’re still the one everyone looks to first.

NO OTHER organization has been as deeply entrenched and influential in the development of ITSM and ITSM-related practices as Pink. We have played many major and key roles in the development of each version of ITIL over the years from the very first certification course we were commissioned to develop in 1991 to the most recent update – ITIL 4 – in which Pink Elephant experts joined and supported the AXELOS Lead Architecture Team.

But ITSM is more than ITIL. It’s important to take a holistic approach to your IT service operations, tactics, and strategies. That’s why Pink Elephant’s ITSM Experts are fluent in the latest Lean, Agile, DevOps, Organizational Change Management, and digital transformation best practices, along with ITIL v3 and ITIL 4.

Request an ITSM Overview from Pink Elephant and we’ll tailor the content to meet your precise needs – incorporating the essential knowledge you seek from the concepts listed above. We can provide introductions to ITSM that vary from one hour to a whole day – and targeted at all different levels in your IT organization from operational staff to executive levels. Here is a typical half-day agenda.

ITSM OVERVIEW

  • Introduction to service management, ITIL, DevOps, Agile, and Lean IT
  • Technology versus service management
  • ITSM benefits
  • Business drivers for ITSM adoption
  • ITSM and business value linkage
  • A high-level overview of the structure and components of the ITIL 4 books including the four dimensions, service value system (SVS), and 34 complementary practices
  • Process and service governance/ownership
  • Integrating external suppliers
  • Process automation and integration considerations
  • Industry trends and vendor positions
  • Developing a tool architecture strategy

PREREQUISITES

There are no prerequisites.

EXAM & CERTIFICATION

  • There is no exam for this overview.
  • After completion of this overview, you may apply for self-directed learning PDUs through PMI. Certificate of attendance is available upon request.
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS OVERVIEW

  • In-House:
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.