This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Service Design. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.
COURSE OVERVIEW
This comprehensive official ITIL lifecycle certification course will provide you with critical knowledge and practical guidance regarding the management principles and core concepts required to design new or modify existing IT services. The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value focused IT service portfolios.
The scope of Service Design is not limited to new services. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels, and conformance to standards and regulations. It guides organizations on how to develop design capabilities for service management.
LEARNING OUTCOMES
- The relationship between business value and service design
- The principles of balanced service design (functionality, resources, schedule)
- How to identify meaningful service requirements
- The relationship between service, application, infrastructure and data architectures
- The key roles and organizational capabilities of service design
- The relationship of design constraints to service utility and warranty
- The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
- Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:
- Design Coordination
- Service Catalog Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
- Interaction of Service Design processes with other Service Lifecycle processes
- Technology and implementation considerations for Service Design
WHO SHOULD ATTEND?
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the design of IT services.
PREREQUISITES
To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .
EXAM & CERTIFICATION
- This course prepares you for the examination leading to the ITIL Intermediate Certificate: Service Design. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.
- You must attain a mark of 70% to pass the exam and gain four credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system.
- You will attain 25 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE
- Self-Paced Online:
- Take the course at any time in your web browser at your own pace.
- Public (Open Enrollment):
- Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.
- Web-Based: On specific dates throughout the year; hosted live online with our expert instructor.
- In-House (On-Site):
- Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
- Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.
If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.
