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ITIL Planning, Protection & Optimization

ITIL® CERTIFICATION PROGRAM

This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

ITIL Scheme

COURSE OVERVIEW

This course prepares you for the exam leading to the ITIL Intermediate Certificate: Planning, Protection & Optimization. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

This official ITIL capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes: 

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management

LEARNING OUTCOMES

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Capacity Management: Ensures cost justifiable IT capacity always exists and is matched to the needs of the business
    • Availability Management: Ensures the level of service availability is matched to, or exceeds, the needs of the business
    • IT Service Continuity Management: Supports the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
    • Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned
    • Demand Management: Identifies patterns of business activity to enable the appropriate strategy to be implemented
  • How the Risk Management processes work in the context of these processes
  • Technology and implementation considerations for the key processes
  • Important considerations for continual improvement of these processes

WHO SHOULD ATTEND?

Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with the processes described above.

PREREQUISITES

Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

EXAM, CERTIFICATION & AWARDS

  • This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Planning, Protection & Optimization.A 90-minute exam is scheduled on the last day of the course (if purchased). It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
  • 4 ITIL credits
  • You will attain 32 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

COURSE READING

Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 12 hours of personal study by reviewing the Planning, Protection & Optimization syllabus, as well as the Service Strategy, Service Design, Service Operation, and Service Transition publications, in preparation for the examination. You can purchase the publications in a variety of formats from the following sources:

VIRTUAL COURSES

Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.

SELF-PACED ONLINE TRAINING

Many of our courses are available in a self-paced online learning format – meaning you can learn from your computer anywhere, anytime, at your own pace! Unlike many others, our self-paced courses are a comprehensive, very rich learning experience – almost like being in a classroom! And, they consistently receive rave reviews. Subscriptions are for 6 months from the date your account is activated.

IN-HOUSE TRAINING

All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or info@pinkelephant.com.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Dates for ITIL Planning, Protection & Optimization
When
Where
How
Course Fee
Anytime
Anywhere
Self-Paced
USD 729.00
May 14-18, 2018
Web-Based
Virtual Course
USD 2,495.00
Nov 05-09, 2018
Web-Based
Virtual Course
USD 2,495.00