ITIL Executive Overview

COURSE OVERVIEW

Pink Elephant will provide a Senior Consultant to facilitate an executive level ITIL® awareness discussion to support the organization's IT Service Management (ITSM) awareness objectives. This presentation provides a strategic view of the IT Service Lifecycle, the business drivers for service management and key trends related to people, process, technology and IT governance that are impacting IT Service Organizations.

It is designed for senior members of the IT Management organization. The presentation can be tailored to meet the unique needs and requirements for specific groups, emphasizing certain areas or adding additional content based on the expressed needs of the organization's IT leadership team, and the amount of time allowed for the Executive Overview. The specific agenda will be agreed in advance.

LEARNING OUTCOMES

The agenda for this course is tailored to meet your needs, but can include topics such as:

  • Introduction to Service Management and ITIL
  • Technology vs. Service Management
  • ITIL benefits
  • Business drivers for ITIL adoption
  • ITSM and business value linkage
  • High-level overview of the structure, components and processes of the five core ITIL books (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
  • Process and Service Governance/Ownership
  • Integrating external suppliers
  • Process automation and integration considerations
  • Industry trends and vendor positions
  • Developing a tool architecture strategy
  • Typical ITIL Process Adoption Roadmap
WHO SHOULD ATTEND?

The ITIL Executive Overview is directed towards senior managers and executives, including CIOs, CTOs, IT Directors, VPs and Project/Program Directors and Managers.

PREREQUISITES

There are no prerequisites for this course.

EXAM & CERTIFICATION

There is no exam for this course

There are no credits awarded upon completion of this course

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • In-House (On-Site):
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.