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Pink19

23rd Annual International

IT Service Management
Conference & Exhibition

February 17-20, 2019 | Bellagio, Las Vegas

Tracks, Speakers & Sessions

To help in your selection process, each session has been described as General, Beginner, or Beyond Beginner. Use the following chart as your guide to choose the session that best fits your individual situation.


Code Description
General These sessions are of general interest to everyone regardless of level of knowledge, experience or industry certification.
Beginner These sessions are aimed at those who are new to the subjects presented and do not possess industry certification or have just started project implementation.
Beyond Beginner These sessions are for those with practical implementation experience and have attained knowledge of the subject beyond the foundation level.

Pink19 Host

  • Wayne Cotter – Pink19 Host – Pink19

    Pink19 Host

    Wayne Cotter

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Keynote & Featured Speakers

The world is filled with truly courageous and inspirational people who make a difference, and each year we bring you the best!

  • Admiral William H. McRaven – USN (Ret.) – Pink19
    Make Your Bed: Little Things That Can Change Your Life ... And Maybe The World
    Admiral William H. McRaven
    USN (Ret.)

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  • Robyn Benincasa – Pink19
    Building World Class Teams: The 8 Essential Elements Of Human Synergy
    Robyn Benincasa

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  • David Ratcliffe, George Spalding & Troy DuMoulin – Pink Elephant – Pink19
    IT Leadership Lessons Learned From “Back To The Future"
    David Ratcliffe, George Spalding & Troy DuMoulin
    Pink Elephant

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Power Hour

Take a look at this line-up of heavy-duty hitters! The Power Hour includes an awesome line-up of high-profile speakers who we are featuring in a very special way. Instead of scheduling only one keynote general session in this time slot, there are four very powerful sessions to choose from! Choose the one that’s right for you and your interests.

  • George Spalding – Pink Elephant – Pink19
    15 Essential Practices For DevOps Success – Part One & Part Two
    George Spalding
    Executive Vice President, Pink Elephant
    Agile | DevOps | ITIL | ITSM | Lean

    Read More
  • David Ratcliffe – Pink Elephant – Pink19
    The Great IT Gig In The Sky
    David Ratcliffe
    President, Pink Elephant
    Leadership

    Read More
  • Denise Ryan – Firestar Speaking – Pink19
    Great Balls Of Fire! How To Stay Motivated No Matter What!
    Denise Ryan
    Motivational Pyromaniac, Firestar Speaking
    Communication | Goals | Motivation

    Read More
  • Jonathan Hinkle – First Fidelity Bank – Pink19
    How To Find Your Inner Herbie So You Can Focus & Get Stuff Done (In A World Gone Mad!)
    Jonathan Hinkle
    Vice President, Director of Information Technology, First Fidelity Bank
    Communications | Goals | Leadership

    Read More
  • Troy DuMoulin – Pink Elephant – Pink19
    War
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    Business Relationship Management | ISM | Organizational Change Management

    Read More
  • David Ratcliffe – Pink Elephant – Pink19
    Work With Me: The 8 Blind Spots Between Men & Women In Business
    David Ratcliffe
    President, Pink Elephant
    Leadership | Organizational Change | Project Management

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Sunday Pre-Conference Optimizers

Maximize your learning! Start your Pink19 conference experience on Sunday afternoon with one of these value-added breakout sessions.

  • Matthew Bowles – Pink Elephant – Pink19
    Agile Scrum Optimizer: How To Accelerate Speed & Business Value
    Matthew Bowles
    Director Of Professional Services, Pink Elephant
    Agile | Scrum

    Read More
  • Graham Furnis – Pink Elephant – Pink19
    DevOps Optimizer: DevOps Explained (Really!)
    Graham Furnis
    Management Consultant, Pink Elephant
    Culture | DevOps

    Read More
  • Charlie Miles – Pink Elephant – Pink19
    ITIL Optimizer: The Purpose & Value Of Adopting ITSM & ITIL
    Charlie Miles
    Principal Consultant, Pink Elephant
    ITIL | ITSM

    Read More
  • Troy DuMoulin – Pink Elephant – Pink19
    Leadership Optimizer: The Lean IT Leader
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    Leadership | Lean

    Read More
  • Beverly Parker – Pink Elephant – Pink19
    Lean Optimizer: Designed & Re-Designed Processes With Lean Thinking
    Beverly Parker
    Management Consultant, Pink Elephant
    Lean

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  • Robin Hysick – Pink Elephant – Pink19
    OCM Optimizer: Understanding & Applying Organizational Change Management
    Robin Hysick
    Organizational Development Advisor, Pink Elephant
    Organizational Change

    Read More
  • Platinum Pass Optimizer: Ask The Pink Experts
    Troy DuMoulin, Gary Case, Jack Probst, Jennifer Wels & Matthew Bowles
    Pink Elephant
    Communication | Leadership | Strategy | Vision

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  • Jennifer Wels – Pink Elephant – Pink19
    Process Maturity Optimizer: Using CMMi To Understand & Improve The Value Of Your Processes
    Jennifer Wels
    Management Consultant, Pink Elephant
    ITSM | Process Maturity

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Birds Of A Feather

The program will include many opportunities to gather with others for discussions based on specific subject matter, frameworks and industry-type in beginner or advanced – we have you covered! Stay tuned for more specific details. Have a suggestion? Contact us at info@pinkelephant.com.

ITSM Networking – Pink19
ITSM Networking – Pink19
ITSM Networking – Pink19
ITSM Networking – Pink19

Networking Receptions & Party

Join us Sunday night for a welcome reception including light food and drinks (on us!). Mingle and make new friends.

Monday night’s reception is a fun experience with games and more opportunities to connect with like-minded IT professionals. Tables will be designated with subject-specific discussion points for an extra value-add!

Tuesday is party time! More fun and games, plus a live band that will kick the get-together up a notch.

ITSM Networking – Pink19
ITSM Networking – Pink19
ITSM Networking – Pink19
ITSM Networking – Pink19

Track 1: IT Leadership

Seasoned IT leaders and business experts will provide best practices, and proven and practical how-to advice for effectively managing and leading people through the process of organizational and cultural change. Learn how to effectively plan for, and manage through, the many communication processes needed to achieve success.

  • Jack Probst – Pink Elephant – Pink19
    Applying Goal Setting To High Performance Teams
    Jack Probst
    Principal Consultant, Pink Elephant
    Goals | Team Management

    Read More
  • David Ratcliffe – Pink Elephant – Pink19
    Use Your 20/20 Vision To Successfully Lead & Manage Transformational Changes
    David Ratcliffe
    President, Pink Elephant
    Leadership | Organizational Change

    Read More
  • Jack Probst – Pink Elephant – Pink19
    Business Relationship Management – How To Become More Influential
    Jack Probst
    Principal Consultant, Pink Elephant
    Business Relationship Management | Leadership

    Read More
  • George Spalding – Pink Elephant – Pink19
    The Strategic CIO’s First Day: In Search Of IT Operational Excellence
    George Spalding
    Executive Vice President, Pink Elephant
    Leadership | Strategic Management

    Read More
  • Jana McDonald – Texas A&M University – IT – Pink19
    A Day In The Life Of A Business Relationship Manager
    Jana McDonald
    Business Relationship Manager, Texas A&M University – IT
    Business Relationship Management | Leadership | Organizational Change

    Read More
  • Jack Probst – Pink Elephant – Pink19
    Goal Setting: A Leadership Primer
    Jack Probst
    Principal Consultant, Pink Elephant
    Leadership

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More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 2: IT Strategic Management

Find out how to apply a strong IT business strategic perspective from pioneering and innovative CIOs, senior IT leaders and leading industry experts.

  • Troy DuMoulin – Pink Elephant – Pink19
    Jazz Up IT Leadership Structures & Systems To Accelerate Value
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    Agile | DevOps | Leadership | Lean

    Read More
  • Jack Probst – Pink Elephant – Pink19
    Systems Thinking & Lean: A Confluence For Success
    Jack Probst
    Principal Consultant, Pink Elephant
    Leadership | Lean

    Read More
  • Jack Probst – Pink Elephant – Pink19
    Wheels Of Fire
    Jack Probst
    Principal Consultant, Pink Elephant
    Business Relationship Management | Culture

    Read More
  • David Ratcliffe – Pink Elephant – Pink19
    Linking Innovation To Business Objectives
    David Ratcliffe
    President, Pink Elephant
    Leadership

    Read More
  • James Jones – The Boeing Company – Pink19
    Model Services: An Architecture-Driven Approach To Improving Service Performance
    James Jones
    IT Service Management Architect, The Boeing Company
    Service Level Management | Strategy

    Read More
  • Mark Clark – Corning Incorporated – Pink19
    Transforming IT Into A Valued Business Partner
    Mark Clark
    Vice President & Chief Information Officer, Corning Incorporated
    ITSM | Strategy

    Read More
  • Don Ruse – Axiom – Pink19
    The 5 Keys To Unlock Successful IT Transformation
    Don Ruse
    Partner, Axiom Consulting Partners
    Change Management | Leadership | Organizational Change

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  • Jan-Willem Middelburg – Vice President, Pink Elephant, Asia – Pink19
    Vision, Strategy & Leadership: Service Intelligence – The Next Wave Of ITSM
    Jan-Willem Middelburg
    Vice President, Pink Elephant, Asia
    ITSM | Leadership | Strategy

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  • Marty Williams – NIC Inc. – Pink19
    Lessons In Leadership: A Service Integration Journey
    Marty Williams
    Vice President of Technology, NIC Inc.
    Business Relationship Management | ISM | Leadership

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 3: Lean IT & Agile

Fast becoming “must-have” tools, senior IT leaders are embracing the principles of Lean and Agile to gain improved efficiency and productivity.

  • George Spalding – Pink Elephant – Pink19
    ITIL & Lean: So Happy Together!
    George Spalding
    Executive Vice President, Pink Elephant
    ITIL | Lean

    Read More
  • Gary Case – Pink Elephant – Pink19
    The Lean DMAIC Roadmap
    Gary Case
    Principal Consultant, Pink Elephant
    ITSM | Lean IT

    Read More
  • Troy DuMoulin – Pink Elephant – Pink19
    Project Failure & The Tyranny Of Un-planned Work
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    Project Management | Service Management | Service Portfolio

    Read More
  • Graham Furnis – Pink Elephant – Pink19
    The Agile Manifesto: 21st Century Project Management
    Graham Furnis
    Executive Vice President, Pink Elephant
    Agile | Project Management

    Read More
  • Sean Goss – Cable One – Pink19
    The Amazing Effectiveness Of A Successful Kaizen Event
    Sean Goss
    Manager, Technology Services Process Improvement, Cable One
    Kaizen | Lean IT

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  • James Alther – Los Angeles Unified School District – Pink19
    Improving Instruction & Learning With Enterprise Capacity Management
    James Alther
    Senior IT Director, Los Angeles Unified School District
    Automation | ITSM | Lean

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  • Gary Case – Pink Elephant – Pink19
    Top 5 Skills For Lean Leaders
    Gary Case
    Principal Consultant, Pink Elephant
    Leadership | Lean

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  • Andrew Grutza – First Republic Bank – Pink19
    Something from Nothing: From Fragile to Agile at a High-Touch Private Bank
    Andrew Grutza
    Project Management Office Agile Center of Excellence, First Republic Bank
    Agile | Project Management

    Read More
  • Gabriel Lopez – Dell EMC – Pink19
    Summer Is Coming! Achieving Leaner Incident Management By Using Value Stream Mapping
    Gabriel Lopez
    Program Manager IMS Global Service Quality, Dell EMC
    Incident Management | Lean | Metrics

    Read More
  • Cathy Kirch – Former President, itSMF USA – Pink19
    Who Really Is The Voice Of The Customer?
    Cathy Kirch
    Former President, itSMF USA
    Agile | ITSM | Lean IT | VoC

    Read More
  • Kirsten Eriksen – Senior Consultant, Equinox IT – Pink19
    Who Really Is Your Customer – It’s Not Always Who You Think!
    Kirsten Eriksen
    Senior Consultant, Equinox IT
    Lean | Service Design

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 4: ITIL & IT Service Management

The ITIL framework was introduced over two decades ago, and today it is still very relevant and the most universally-adopted IT management approach of all time. There are tens of thousands of organizations worldwide that have been successfully using ITIL principles for many years – we’re bringing them to you, together with industry experts! Don’t miss this unique opportunity to hear what they have to say about the right way versus the wrong way to adopt, adapt and apply ITIL processes.

  • Troy DuMoulin – Pink Elephant – Pink19
    Integrating Normal Incident, Major Incident & Service Continuity Management
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    Incident Management | ITSM | Service Level Management

    Read More
  • Katrina Macdermid – Qantas – Pink19
    Creating A Competitive Advantage Through Human-Centered ITIL Service Design
    Katrina Macdermid
    Former Service Design Advisor, Qantas
    ITIL | ITSM | Service Design

    Read More
  • Kris Dalmolin – City Of Eugene – Pink19
    Don’t Let Cultural Debt Bring You Down!
    Kris Dalmolin
    Information Services Director, City Of Eugene
    Culture | ITSM

    Read More
  • Peter Hubbard – Pink Elephant UK – Pink19
    Never Waste A Good Disaster – Anatomy Of A Major Incident
    Peter Hubbard
    Principal Consultant, Pink Elephant UK
    Incident Management | ITIL | ITSM

    Read More
  • Don Zimmer – Totalplay – Pink19
    Stop Playing Catch-Up & Own Your Destiny
    Don Zimmer
    Vice President Network Operations, Totalplay
    Change Management | Incident Management | ITSM | Problem Management

    Read More
  • Troy DuMoulin – Pink Elephant – Pink19
    ITIL – Get Your Update Here!
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    ITIL

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  • Kris Hurley – American Fidelity – Pink19
    Move Over! Get Out Da Way, Get Out Da Way!
    Kris Hurley
    Manager, Change & Problem Management, American Fidelity
    Change Management | ITSM

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 5: DevOps

There are many misconceptions today about what DevOps is and what it is not! Speakers in this track discuss the ins and outs and profile how to gain real business benefits from DevOps. Learn why it is essential for any business aspiring to be lean and agile and able to respond rapidly to changing customer and marketplace demands.

  • George Spalding – Pink Elephant – Pink19
    DevOps, Antifragile Or SRE – One From Column A, One From...?
    George Spalding
    Executive Vice President, Pink Elephant
    DevOps | ITSM

    Read More
  • Graham Furnis – Pink Elephant – Pink19
    DevOps & ITIL’s Release Management: A Rose By Any Other Name...
    Graham Furnis
    Management Consultant, Pink Elephant
    DevOps | ITIL

    Read More
  • Graham Furnis – Pink Elephant – Pink19
    DevOps: The Full Stack Approach
    Graham Furnis
    Management Consultant, Pink Elephant
    Automation | Culture | DevOps

    Read More
  • Paul Wilkinson – GamingWorks – Pink19
    DevOps Is Going To Fail... Unless
    Paul Wilkinson
    Director & Co-Founder, GamingWorks
    DevOps | Digital Transformation

    Read More
  • Bianca Swartz‌ – Standard Bank Of South Africa – Pink19
    Earn Your Wings: A New Approach To DevOps & Change Governance
    Bianca Swartz‌
    Infrastructure Lead, Group Technology, Standard Bank Of South Africa
    Agile | Change Governance | DevOps

    Read More
  • George Spalding – Pink Elephant – Pink19
    The DevOps “Health Check”
    George Spalding
    Executive Vice President, Pink Elephant
    DevOps | Process Maturity

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 6: Organizational Change Management

Organizational Change Management is the approach for transitioning individuals and teams to a desired future state. It involves managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, Organizational Change Management addresses the people side of change.

  • Kirsten Eriksen – Senior Consultant, Equinox IT – Pink19
    IT Professionals Need To Become 'Human-Centered' Change Agents
    Kirsten Eriksen
    Senior Consultant, Equinox IT
    Agile | Change Management | Lean | Organizational Change

    Read More
  • Mark Morrell – Brigham Young University – Pink19
    Creating A Disney-Like Customer Experience With IT Humans... Believe Me, It Is Possible
    Mark Morrell
    Director Of Customer Service – Office Of OIT, Brigham Young University
    Communications | Culture | Organizational Change Management

    Read More
  • Robin Hysick – Pink Elephant – Pink19
    Leading Change: Best Practices
    Robin Hysick
    Organizational Development Advisor, Pink Elephant
    Leadership | Organizational Change

    Read More
  • Peter McGarahan – First American Financial – Pink19
    Leading Organizational Change To Achieve Service Excellence
    Peter McGarahan
    Senior Director Of IT, First American Financial
    Organizational Change | Service Desk

    Read More
  • Robin Hysick – Pink Elephant – Pink19
    Managing Change & Projects Successfully Through Stakeholder Engagement – Part 1 & Part 2
    Robin Hysick
    Organizational Development Advisor, Pink Elephant
    Communication | Organizational Change

    Read More
  • Nicole Chesmore – Grinnell Mutual Reinsurance Co. – Pink19
    Teaching An Old Dog New Tricks – The Path Of Starting Over
    Nicole Chesmore
    AVP – IT Security, Infrastructure, Service Management & IT Procurement, Grinnell Mutual Reinsurance Co.
    ITSM | Organizational Change Management

    Read More
  • Gary Case – Pink Elephant – Pink19
    The Biggest Challenges Of An ITSM Program Manager & How To Overcome Them
    Gary Case
    Principal Consultant, Pink Elephant
    ITSM | Organizational Change Management

    Read More
  • Lisa Lindenfelser – Dart Container – Pink19
    The Secrets To Herding Cats & Employee Engagement
    Lisa Lindenfelser
    Organizational Change Management Manager, Dart Container
    Communication | Culture | ITSM | Organizational Change

    Read More
  • Robin Hysick – Pink Elephant – Pink19
    Understanding Lewin's Model: Unfreeze. Change. Refreeze.
    Robin Hysick
    Organizational Development Advisor, Pink Elephant
    Leadership | Organizational Change Management

    Read More
  • Carol Christobek – Ashland – Pink19
    Organizational Change Management Is EASY – You Go First!
    Carol Christobek
    Director, Business Transformation Office, Ashland
    Change Management | ITSM | Organizational Change

    Read More
  • Michiel van der Weijden – Vanderlande – Pink19
    Don’t Fear Change, Embrace It! How A Global Service Desk Transformation Is Enabled By Leadership & Cultural Change
    Michiel van der Weijden
    Manager 1st Line Global Service Desk, Vanderlande
    Culture | ITSM | Organizational Change | Service Desk

    Read More
  • Elaine Lauritzen – Brigham Young University – Pink19
    So You Want To Change Culture, Now What?
    Elaine Lauritzen
    Managing Director, Support Services, Office Of IT, Brigham Young University
    Communication | Culture | Organizational Change

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 7: Integrated Service Management

The interconnectivity of several new and long standing methodologies and best practices supporting IT Service Management (ITSM) is the key to delivering IT services better, faster and cheaper. Learn how ITIL, DevOps, Lean, Agile, BRM, and Organizational Change Management all work together to create true business value.

  • Troy DuMoulin – Pink Elephant – Pink19
    Aligning Complex IT Supply Chains With Service Integration & Management (SIAM)
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    SIAM | Strategic Management

    Read More
  • Troy DuMoulin – Pink Elephant – Pink19
    Digital Transformation Requires Digital Standardization & An Integrated Approach!
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    Strategic Management

    Read More
  • Tony Krasinski – Erie Insurance Group – Pink19
    Fundamentals Of Process Design
    Tony Krasinski
    Master Process Analyst, Process Management & Engineering, Erie Insurance Group
    ITIL | ITSM | Lean | Process Improvement | Six Sigma

    Read More
  • John Parker – Esri – Pink19
    Maintaining Your Sanity While Incorporating DevOps, Agile, Scrum & Hybrid Cloud Models Into Your Existing ITIL & ITSM Frameworks
    John Parker
    Senior Manager, Global Data Center Operations & Disaster Recovery, Esri
    Agile | Cloud | DevOps | ITIL | ITSM

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 8: Tools & Technology

Case studies, suppliers, and industry experts show you what it really takes for successful process implementation and integration, for enabling better decision-making, and for monitoring service performance to identify continual improvement opportunities.

  • George Spalding – Pink Elephant – Pink19
    AI & ITSM – Reactive vs. Proactive vs. Predictive
    George Spalding
    Executive Vice President, Pink Elephant
    Artificial Intelligence | Change Management | Incident Management | ITSM | Service Level Management

    Read More
  • Linda Lenox – CURO Financial Technologies Corp. – Pink19
    Don’t Sabotage Your IT Service Management Automation Project!
    Linda Lenox
    IT Support Director, CURO Financial Technologies Corp.
    Automation | ITSM | Service Desk

    Read More
  • Vincent Geffray – Everbridge – Pink19
    IT Incident Response Automation: IT's Time To (Re)gain Control On Your Performance
    Vincent Geffray
    Senior Director of Product Marketing, Everbridge
    Automation | Incident Management

    Read More
  • Jennifer Wels – Pink Elephant – Pink19
    Prepare Now For An AI-Assisted ITSM Strategy
    Jennifer Wels
    Management Consultant, Pink Elephant
    Artificial Intelligence | ITSM

    Read More
  • Charlie Miles – Pink Elephant – Pink19
    Service Management In A Cloudy World
    Charlie Miles
    Principal Consultant, Pink Elephant
    Cloud | ITSM

    Read More
  • Chuck Darst – Cherwell – Pink19
    The Value of Modernizing Service Management
    Chuck Darst
    Product Marketing Manager, Cherwell
    Digital Transformation | Service Management

    Read More
  • Chad Evans – Ontario Northland – Pink19
    Enterprise Risk Management In Action: Beavers, Dams, Drones & Discipline!
    Chad Evans
    Vice President of Corporate Services, Ontario Northland
    ERM | ISO | ITIL | Risk Management

    Read More
  • Christopher T. Kuhn – OTRS – Pink19
    Are You Making These Three Data Privacy Mistakes?
    Christopher T. Kuhn
    COO & Member of the Board, OTRS
    Business Relationship Management | Security

    Read More
  • Evan Carlson – EasyVista – Pink19
    Breathing New Life Into Knowledge Management With Self-Help Technology
    Evan Carlson
    VP Of Business Development & Strategy, EasyVista
    Automation | Digital Transformation | Self-Service

    Read More
  • John Prestridge – EasyVista – Pink19
    Three Technologies To Power-Up Digital Transformation Of The Service Desk
    John Prestridge
    CMO & SVP, North America, EasyVista
    Automation | Digital Transformation

    Read More
  • David Mainville – Navvia – Pink19
    The Cold Hard Facts of Process
    David Mainville
    CEO & Co-Founder, Navvia
    Continual Service Improvement | Design | Process Implementation | Process Governance

    Read More
  • Peter Adams – BMC Software – Pink19
    The Future Of Service Is Cognitive
    Peter Adams
    Senior Director Product Management, BMC Software
    Artificial Intelligence | Business Management | ITSM

    Read More
  • Richard Knaster – Scaled Agile, Inc. – Pink19
    DevOps is Not Enough
    Richard Knaster
    SAFe Fellow, Methodologist & Principal Consultant, Scaled Agile, Inc.
    Agile | Culture | DevOps | Lean

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 9: Communication

Knowing how to communicate effectively is a must-have competency for managers at all levels – in fact, it is a building block of successful organizations. Speakers in this track will profile best practices and techniques to build and promote strong team spirit, and effectively lead and inspire others, especially during change initiatives.

  • Richard de Boer – Pink Elephant Netherlands – Pink19
    How Team Dynamics Influence Your Team Velocity
    Richard de Boer
    Lead Trainer & Senior Consultant, Pink Elephant Netherlands
    Communication | Team Dynamics

    Read More
  • Jack Probst – Pink Elephant – Pink19
    The Jelly Effect
    Jack Probst
    Principal Consultant, Pink Elephant
    Communication | Leadership

    Read More
  • Denise Ryan – Firestar Speaking – Pink19
    Motivation By Chocolate
    Denise Ryan
    Motivational Pyromaniac, Firestar Speaking
    Communication | Culture | Motivation

    Read More
  • Gary Case – Pink Elephant – Pink19
    Think You're Communicating Enough? Think Again!
    Gary Case
    Principal Consultant, Pink Elephant
    Communication | Leadership | Organizational Change

    Read More
  • Karen Tierney – Corning Incorporated – Pink19
    “I Said Thank You! What More Do They Want?” The 5 Languages Of Appreciation That Will Transform Your Workplace Culture
    Karen Tierney
    ITSM Senior Analyst, Corning Incorporated; Certified Facilitator, The 5 Languages Of Appreciation In The Workplace
    Communication | Culture

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.

Track 10: Half-Day Workshops

Only at Pink’s conference! No one else provides a half-day free educational session. Choose from one of many workshops ranging from operational to strategic in focus.

  • George Spalding – Pink Elephant – Pink19
    15 Essential Practices For DevOps Success
    George Spalding
    Executive Vice President, Pink Elephant
    DevOps | ITIL | ITSM | Lean

    Read More
  • Troy DuMoulin – Pink Elephant – Pink19
    An Executive Overview Of ITIL 4’s Business Value
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    ITIL | ITSM

    Read More
  • Jennifer Wels – Pink Elephant – Pink19
    How To Implement Problem, Change & Release Management
    Jennifer Wels
    Management Consultant, Pink Elephant
    Change Management | ITIL | Problem Management | Release Management

    Read More
  • Gary Case – Pink Elephant – Pink19
    Improving Your World One Step At A Time With Kaizen Events
    Gary Case
    Principal Consultant, Pink Elephant
    Kaizen | Lean IT

    Read More
  • Charlie Miles – Pink Elephant – Pink19
    Integrated Service Management – An Overview
    Charlie Miles
    Principal Consultant, Pink Elephant
    ISM | ITSM

    Read More
  • Robin Hysick – Pink Elephant – Pink19
    ITIL 4 – The Nitty Gritty!
    Robin Hysick
    Organizational Development Advisor, Pink Elephant
    ITIL | ITSM

    Read More
  • Jack Probst – Pink Elephant – Pink19
    Lean Leadership – Establishing A Culture Of Engagement, Accountability & Execution
    Jack Probst
    Principal Consultant, Pink Elephant
    Culture | Leadership | Lean IT | Strategy

    Read More

More sessions to come! Stay tuned to this page for updates as we continue to build our exciting program.