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ITIL® Software Scheme Toolsets

The tools in the table below meet 100% of the assessment criteria for the listed ITIL® processes:

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helpPEOPLE Service Management
helppeople Service Management V7.0
Bronze
15 Processes
AVM CAP CHG EV FM
IM ITSCM KM PM REL
RF SACM SCM  SLM  SPM

Espiral Microsistemas S.L
Espiral Microsistemas S.L
GOLD
13 Processes
AVM CAP CHG IM ITSCM
KM PM REL RF SACM
SCM SLM SPM  

Easit
Easit Service Desk 4
Bronze
10 Processes
CHG EV IM KM PM
RF SACM  SLM  SCM SPM

Marval
MSM v12
Gold
9 Processes
CHG IM PM REL RF
SACM SCM SLM SPM
       

Sostenuto ITSM3
Bronze
7 Processes
CHG IM KM PM RF
SACM SCM      

Aranda's Service Desk 8.0
Bronze
6 Processes
CHG IM KM PM RF
SACM      

eHelpline
eHelpline v3.0
Bronze
6 Processes
CHG IM KM PM RF
SLM        

Marval
MSM v12
Silver
6 Processes
AVM CAP EV FM ITSCM
KM

Clientele ITSM
Clientele ITSM 2010
Bronze
5 Processes
CHG IM PM SACM SLM

iSupport
iSupport v9.0
Bronze
5 Processes
CHG IM KM PM SACM

Smart Service Desk
Smart Service Desk v11
Bronze
5 Processes
CHG IM PM  RF SLM 

Scua
Scua Contact & Scua Change
Bronze
4 Processes
CHG IM PM RF  

INSITEsource
Insite 3
Bronze
3 Processes
CHG IM PM

CygNet Service Support System v3
CygNet Service Support System v3
Bronze
2 Processes
CHG SACM    

   
AVM = Availability Management PM = Problem Management
CAP = Capacity Management REL = Release & Deployment Management
CHG = Change Management RF = Request Fulfillment
EV = Event Management SACM = Service Asset & Configuration Management
FM = Financial Management SCM = Service Catalog Management
IM = Incident Management SLM = Service Level Management
ITSCM = IT Service Continuity Management SPM = Service Portfolio Management
KM = Knowledge Management  

If you are a software vendor and want to discuss how your tool can be assessed for ISS certification, contact Lisa Lyons at: