The tools in the table below meet 100% of the assessment criteria for the listed ITIL® processes:
Sort By
Vendor

Level of Compliance
Processes
Vendor

Tool
Level of Compliance

Processes

helppeople Service Management V7.0
Bronze
AVM |
CAP |
CHG |
EV |
FM |
IM |
ITSCM |
KM |
PM |
REL |
RF |
SACM |
SCM |
SLM |
SPM |
Espiral Microsistemas S.L
Gold
AVM |
CAP |
CHG |
IM |
ITSCM |
KM |
PM |
REL |
RF |
SACM |
SCM |
SLM |
SPM |
|
|
Easit Service Desk 4
Bronze
CHG |
EV |
IM |
KM |
PM |
RF |
SACM |
SLM |
SCM |
SPM |
Aranda Suite v9
Gold
CHG |
IM |
KM |
PM |
RF |
SACM |
SCM |
SLM |
SPM |
|
|
|
|
|
|
MSM v12
Gold
CHG |
IM |
PM |
REL |
RF |
SACM |
SCM |
SLM |
SPM |
|
|
|
|
|
|
MSM v12
Silver
AM |
AVM |
CAP |
EV |
FM |
ITSCM |
SACM |
|
|
|
Aranda's Service Desk 8.0
Bronze
Clientele ITSM 2010
Bronze
Smart Service Desk v11
Bronze
Scua Contact & Scua Change
Bronze
ServiceDesk Plus 10.0
Bronze
CygNet Service Support System v3
Bronze
If you are a software vendor and want to discuss how your tool can be assessed for ISS certification, contact Lisa
Lyons at: