helppeople Service Management V7.0
Bronze
| 15 Processes |
| AVM | CAP | CHG | EV | FM | ||
| IM | ITSCM | KM | PM | REL | ||
| RF | SACM | SCM | SLM | SPM | ||
ITIL® Software Scheme Toolsets
The tools in the table below meet 100% of the assessment criteria for the listed ITIL® processes:
Sort By
Vendor
Level of Compliance
Processes
Vendor
Tool
Level of Compliance
Processes
Espiral Microsistemas S.L
GOLD
| 13 Processes |
| AVM | CAP | CHG | IM | ITSCM | ||
| KM | PM | REL | RF | SACM | ||
| SCM | SLM | SPM | ||||
Easit Service Desk 4
Bronze
| 10 Processes |
| CHG | EV | IM | KM | PM | ||
| RF | SACM | SLM | SCM | SPM | ||
MSM v12
Gold
| 9 Processes |
| CHG | IM | PM | REL | RF | ||
| SACM | SCM | SLM | SPM | |||
Sostenuto ITSM3
Bronze
| 7 Processes |
| CHG | IM | KM | PM | RF | ||
| SACM | SCM | |||||
Aranda's Service Desk 8.0
Bronze
| 6 Processes |
| CHG | IM | KM | PM | RF | ||
| SACM | ||||||
eHelpline v3.0
Bronze
| 6 Processes |
| CHG | IM | KM | PM | RF | ||
| SLM | ||||||
MSM v12
Silver
| 6 Processes |
| AVM | CAP | EV | FM | ITSCM | ||
| KM | ||||||
Clientele ITSM 2010
Bronze
| 5 Processes |
| CHG | IM | PM | SACM | SLM | ||
iSupport v9.0
Bronze
| 5 Processes |
| CHG | IM | KM | PM | SACM | ||
Smart Service Desk v11
Bronze
| 5 Processes |
| CHG | IM | PM | RF | SLM | ||
Scua Contact & Scua Change
Bronze
| 4 Processes |
| CHG | IM | PM | RF | |||
Insite 3
Bronze
| 3 Processes |
| CHG | IM | PM | ||||
CygNet Service Support System v3
Bronze
| 2 Processes |
| CHG | SACM | |||||
| AVM = Availability Management | PM = Problem Management |
| CAP = Capacity Management | REL = Release & Deployment Management |
| CHG = Change Management | RF = Request Fulfillment |
| EV = Event Management | SACM = Service Asset & Configuration Management |
| FM = Financial Management | SCM = Service Catalog Management |
| IM = Incident Management | SLM = Service Level Management |
| ITSCM = IT Service Continuity Management | SPM = Service Portfolio Management |
| KM = Knowledge Management |
If you are a software vendor and want to discuss how your tool can be assessed for ISS certification, contact Lisa Lyons at:
- 1-888-273-PINK ext. 228
- 1-905-331-5060 ext. 228
- l.lyons@pinkelephant.com
